Customer Service
Sales techniques encompass a range of methods used in the sales profession to exchange goods, services or other property for money. Sales technique...
Add to Wishlist
Free
Customer service leadership is an exciting responsibility and it’s never been more important. Fast-evolving customer expectations, emerging service...
Add to Wishlist
Free
Career Development
Building a career in customer service involves a lot of development and hard work. The nature of customer support work tends to lend itself to this...
Add to Wishlist
Free
Communication
Organizations can be thought of as systems of people who are in constant motion. Organizations are social systems that rely on communication to exi...
Add to Wishlist
Free
Business
It is difficult to overstate the critical importance of effective communication for most businesses and organizations. It is through effective com...
Add to Wishlist
Free
Advanced Diploma Courses
Excellent customer service is not about sustaining the client; it is about wowing the customer. Customer service is a vital slogan in the business ...
Add to Wishlist
Free
Advanced Diploma Courses
Communication is such a vital part of each of us that it contributes heavily to the success or failure of every human activity. People can’t live a...
Add to Wishlist
Free
Business
Customer service workers employ a variety of tools and technologies to discern their customer's needs and wants. Since the flow of customer connect...
Add to Wishlist
Free
Business
Customer service workers may be assigned to workstations equipped with a telephone, headset, and computer. Others may be asked to work in a retail ...
Add to Wishlist
Free
Visual communication is influenced the most by what customers see, not by what they hear or read, and can be used to attract customers’ attention, ...
Add to Wishlist
Free
What fraction of the stage performance of an actor or actress is good because of what he or she is doing versus what he or she is saying? More than...
Add to Wishlist
Free
Business
The fundamental duties of a customer service worker (CSW) are to answer questions and resolve problems. Success often depends on how well the CSW i...
Add to Wishlist
Free
Business
As a result, while you may not be responsible for a lot of writing in customer service, you will constantly use the patterns and forms of communica...
Add to Wishlist
Free
Business
Comparing the job of a customer service representative with an actor on a stage is not a perfect analogy. For example, although actors do interact ...
Add to Wishlist
Free
Business
Communication is the act of conveying meanings by the use of mutually recognized signs, symbols, and semiotic rules from one person or group to ano...
Add to Wishlist
Free
Business
In contrast to actors who perform on television or in film, the stage actor performs in front of a live audience. Because there are no cameras to s...
Add to Wishlist
Free
Business
We all respond in our own unique manner to stress, trauma and tragedy. Many people lose their ability in their personal life and work and become im...
Add to Wishlist
Free
Business
Customer service representatives are expected to be in charge of customer interactivity to the best of their ability. Quite a lot is expected of th...
Add to Wishlist
Free
Building loyalty and lasting relationships with a customer is the goal of every firm. Building a better relationship and better process to effectiv...
Add to Wishlist
Free
Business
When Corporate Behavior principles are applied, it makes businesses to operate optimally in an environment that reflects a positive set of values a...
Add to Wishlist
Free
Entrepreneurship means different things to everyone, but ultimately, it's about creating your own success story. Money or idea only does not guaran...
Add to Wishlist
Free
Business
Telemarketing is a marketing conundrum that the telephone offers the most direct method of getting through to potential customers, but also has the...
Add to Wishlist
Free
Business
It’s often said that it’s cheaper to keep existing customers than to find new ones. One bad customer service experience can swear you off a product...
Add to Wishlist
Free
Business
Service is an intangible product that brings utility or value to the customer. Service Management is thus a managerial discipline focused on a cust...
Add to Wishlist
Free