Customer Service
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We all respond in our own unique manner to stress, trauma and tragedy. Many people lose their ability in their personal life and work and become im...
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Customer service representatives are expected to be in charge of customer interactivity to the best of their ability. Quite a lot is expected of th...
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Building loyalty and lasting relationships with a customer is the goal of every firm. Building a better relationship and better process to effectiv...
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When Corporate Behavior principles are applied, it makes businesses to operate optimally in an environment that reflects a positive set of values a...
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At work place, in school and in our relationships the need to understand and take control of our emotions is and has been touted as one of the grea...
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Entrepreneurship means different things to everyone, but ultimately, it's about creating your own success story. Money or idea only does not guaran...
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Telemarketing is a marketing conundrum that the telephone offers the most direct method of getting through to potential customers, but also has the...
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It’s often said that it’s cheaper to keep existing customers than to find new ones. One bad customer service experience can swear you off a product...
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Service is an intangible product that brings utility or value to the customer. Service Management is thus a managerial discipline focused on a cust...
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Effective business communication is a two-way process of listening and speaking, and it’s of foremost importance in all phases of daily busin...
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Job search strategy is the art and science of planning and purposefully arranging a job seeker’s resources for their most efficient and effective u...
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Navigating the workplace can be stressful — especially for individuals dealing with anxiety. Work anxiety can drastically affect your quality of li...
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To get the most out of your speaking and writing skills you will need to practice – a lot. As you strive for excellence in all areas of your busine...
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Everyone communicates in one way or another, but very few people have mastered the skill of truly effective communication. Breakdowns in communicat...
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Sales techniques encompass a range of methods used in the sales profession to exchange goods, services or other property for money. Sales technique...
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A professional trainer is essentially a teacher who works in a corporate setting. Rather than providing conventional education to children and tee...
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Being more productive at work isn’t rocket science, but it does require being more deliberate about how you manage your time. Regardless of w...
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A successful business depends on the trust of various parties—employees, managers, executives, customers, suppliers, and even competitors. Ethics a...
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Acting in an ethical way involves distinguishing between “right” and “wrong” and then making the “right” choice. While some unethical business prac...
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The hiring process is an integral part of running any business. Whether you are a small business owner, an HR manager, or the CEO of a large compan...
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