Customer Service
Customer service leadership is an exciting responsibility and it’s never been more important. Fast-evolving customer expectations, emerging service...
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₦5,000
₦2,500
Business
At work place, in school and in our relationships the need to understand and take control of our emotions is and has been touted as one of the grea...
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₦10,000
₦3,500
Communication
Building a career in customer service involves a lot of development and hard work. The nature of customer support work tends to lend itself to this...
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₦3,500
₦2,000
Customer Service
If you intend to climb the career ladder in hospitality management, you first need to establish a hospitality management meaning. Or to put it ano...
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₦10,000
₦5,000
Business
We participate in groups and teams at all stages and phases of our lives, from play groups, to members of an athletic team, to performing in a band...
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₦3,500
₦2,500
Business
Psychological determinants of consumer behavior or the consumer’s underlying motivation drive consumer action. This process can include information...
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₦45,000
₦5,000
Communication
Organizations can be thought of as systems of people who are in constant motion. Organizations are social systems that rely on communication to exi...
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₦3,500
₦2,000
Business
It is difficult to overstate the critical importance of effective communication for most businesses and organizations. It is through effective com...
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Free
Advanced Diploma Courses
Excellent customer service is not about sustaining the client; it is about wowing the customer. Customer service is a vital slogan in the business ...
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Free
Advanced Diploma Courses
Communication is such a vital part of each of us that it contributes heavily to the success or failure of every human activity. People can’t live a...
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Free
Business
Customer service workers employ a variety of tools and technologies to discern their customer's needs and wants. Since the flow of customer connect...
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Free
Business
Customer service workers may be assigned to workstations equipped with a telephone, headset, and computer. Others may be asked to work in a retail ...
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₦3,500
₦2,000
Visual communication is influenced the most by what customers see, not by what they hear or read, and can be used to attract customers’ attention, ...
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₦3,500
₦2,000
What fraction of the stage performance of an actor or actress is good because of what he or she is doing versus what he or she is saying? More than...
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₦3,500
₦2,000
Business
The fundamental duties of a customer service worker (CSW) are to answer questions and resolve problems. Success often depends on how well the CSW i...
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₦3,500
₦2,000
Business
As a result, while you may not be responsible for a lot of writing in customer service, you will constantly use the patterns and forms of communica...
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₦3,500
₦2,000
Business
Comparing the job of a customer service representative with an actor on a stage is not a perfect analogy. For example, although actors do interact ...
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₦3,500
₦2,000
Business
Communication is the act of conveying meanings by the use of mutually recognized signs, symbols, and semiotic rules from one person or group to ano...
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₦3,500
₦2,000
Business
In contrast to actors who perform on television or in film, the stage actor performs in front of a live audience. Because there are no cameras to s...
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₦3,500
₦2,000
Business
Customer service representatives are expected to be in charge of customer interactivity to the best of their ability. Quite a lot is expected of th...
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₦3,500
₦2,500
Building loyalty and lasting relationships with a customer is the goal of every firm. Building a better relationship and better process to effectiv...
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₦3,500
₦2,500
Entrepreneurship means different things to everyone, but ultimately, it's about creating your own success story. Money or idea only does not guaran...
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Free
Business
Telemarketing is a marketing conundrum that the telephone offers the most direct method of getting through to potential customers, but also has the...
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₦10,000
₦5,000
Communication
It’s often said that it’s cheaper to keep existing customers than to find new ones. One bad customer service experience can swear you off a product...
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₦10,000
₦5,000