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Customer Service

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Boosting the Value of Customer Service
Business
Self-Paced Learning
Free
Customer service leadership is an exciting responsibility and it’s never been more important. Fast-evolving customer expectations, emerging service...
Short Courses
21 Lectures
Self-Paced Learning
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Free
Business
Self-Paced Learning
Free
At work place, in school and in our relationships the need to understand and take control of our emotions is and has been touted as one of the grea...
Short Courses
8 Lectures
Self-Paced Learning
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Free
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Customer Service Career
Communication
Self-Paced Learning
Free
Building a career in customer service involves a lot of development and hard work. The nature of customer support work tends to lend itself to this...
Short Courses
7 Lectures
Self-Paced Learning
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Free
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Diploma in Hospitality Management
Customer Service
Self-Paced Learning
Free
If you intend to climb the career ladder in hospitality management, you first need to establish a hospitality management meaning.  Or to put it ano...
Diploma Courses
38 Lectures
Self-Paced Learning
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Free
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Business
Self-Paced Learning
Free
We participate in groups and teams at all stages and phases of our lives, from play groups, to members of an athletic team, to performing in a band...
Short Courses
19 Lectures
Self-Paced Learning
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Free
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Consumer Behaviour Psychology
Business
Self-Paced Learning
NGN45,000 NGN20,000
Psychological determinants of consumer behavior or the consumer’s underlying motivation drive consumer action. This process can include information...
Short Courses
25 Lectures
Self-Paced Learning
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NGN45,000 NGN20,000
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Organizational Communication
Communication
Self-Paced Learning
Free
Organizations can be thought of as systems of people who are in constant motion. Organizations are social systems that rely on communication to exi...
Short Courses
22 Lectures
Self-Paced Learning
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Free
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Corporate Communication
Business
Self-Paced Learning
Free
It is difficult to overstate the critical importance of effective communication for most businesses and organizations. It is through effective com...
Short Courses
5 Lectures
Self-Paced Learning
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Free
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Customer Service Skills Sets
Business
Self-Paced Learning
Free
Customer service workers employ a variety of tools and technologies to discern their customer's needs and wants. Since the flow of customer connect...
Short Courses
8 Lectures
Self-Paced Learning
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Free
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Customer Service Duties
Business
Self-Paced Learning
Free
Customer service workers may be assigned to workstations equipped with a telephone, headset, and computer. Others may be asked to work in a retail ...
Short Courses
8 Lectures
Self-Paced Learning
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Free
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CREATING A VISUAL IMPRESSION IN BUSINESS
Business
Self-Paced Learning
Free
Visual communication is influenced the most by what customers see, not by what they hear or read, and can be used to attract customers’ attention, ...
Short Courses
10 Lectures
Self-Paced Learning
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Free
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The Art And Science Of- Dialogues In Bus
Business
Self-Paced Learning
Free
What fraction of the stage performance of an actor or actress is good because of what he or she is doing versus what he or she is saying? More than...
Short Courses
13 Lectures
Self-Paced Learning
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Free
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customer service workplace
Business
Self-Paced Learning
Free
The fundamental duties of a customer service worker (CSW) are to answer questions and resolve problems. Success often depends on how well the CSW i...
Short Courses
15 Lectures
Self-Paced Learning
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Free
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Providing Information For Customers
Business
Self-Paced Learning
Free
As a result, while you may not be responsible for a lot of writing in customer service, you will constantly use the patterns and forms of communica...
Short Courses
24 Lectures
Self-Paced Learning
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Free
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Understanding Your Clients
Business
Self-Paced Learning
Free
Comparing the job of a customer service representative with an actor on a stage is not a perfect analogy. For example, although actors do interact ...
Short Courses
13 Lectures
Self-Paced Learning
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Free
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UNDERSTANDING BUSINESS COMMUNICATION
Business
Self-Paced Learning
Free
Communication is the act of conveying meanings by the use of mutually recognized signs, symbols, and semiotic rules from one person or group to ano...
Short Courses
22 Lectures
Self-Paced Learning
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Free
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LISTENING TO YOUR CUSTOMERS
Business
Self-Paced Learning
Free
In contrast to actors who perform on television or in film, the stage actor performs in front of a live audience. Because there are no cameras to s...
Short Courses
17 Lectures
Self-Paced Learning
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Free
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Customer Service Training
Business
5
5
Free
5
5 (1)
Customer service representatives are expected to be in charge of customer interactivity to the best of their ability. Quite a lot is expected of th...
Short Courses
10 Lectures
Self-Paced Learning
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Free
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Customer Relationship Management
4
4 (1)
Building loyalty and lasting relationships with a customer is the goal of every firm. Building a better relationship and better process to effectiv...
Short Courses
11 Lectures
Self-Paced Learning
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Free
Business
Self-Paced Learning
Free
Entrepreneurship means different things to everyone, but ultimately, it's about creating your own success story. Money or idea only does not guaran...
Short Courses
8 Lectures
Self-Paced Learning
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Free
Special
Diploma in Telemarketing
Business
Self-Paced Learning
Free
Telemarketing is a marketing conundrum that the telephone offers the most direct method of getting through to potential customers, but also has the...
Diploma Courses
25 Lectures
Self-Paced Learning
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Free
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Diploma In Customer Service
Communication
Self-Paced Learning
Free
It’s often said that it’s cheaper to keep existing customers than to find new ones. One bad customer service experience can swear you off a product...
Diploma Courses
17 Lectures
Self-Paced Learning
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Free
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