Customer Service
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Sales techniques encompass a range of methods used in the sales profession to exchange goods, services or other property for money. Sales technique...
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Customer service leadership is an exciting responsibility and it’s never been more important. Fast-evolving customer expectations, emerging service...
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Career Development
Building a career in customer service involves a lot of development and hard work. The nature of customer support work tends to lend itself to this...
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Communication
Organizations can be thought of as systems of people who are in constant motion. Organizations are social systems that rely on communication to exi...
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Business
It is difficult to overstate the critical importance of effective communication for most businesses and organizations. It is through effective com...
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Advanced Diploma Courses
Excellent customer service is not about sustaining the client; it is about wowing the customer. Customer service is a vital slogan in the business ...
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Advanced Diploma Courses
Communication is such a vital part of each of us that it contributes heavily to the success or failure of every human activity. People can’t live a...
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Business
Customer service workers employ a variety of tools and technologies to discern their customer's needs and wants. Since the flow of customer connect...
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Customer service workers may be assigned to workstations equipped with a telephone, headset, and computer. Others may be asked to work in a retail ...
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Visual communication is influenced the most by what customers see, not by what they hear or read, and can be used to attract customers’ attention, ...
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What fraction of the stage performance of an actor or actress is good because of what he or she is doing versus what he or she is saying? More than...
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Business
The fundamental duties of a customer service worker (CSW) are to answer questions and resolve problems. Success often depends on how well the CSW i...
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Business
As a result, while you may not be responsible for a lot of writing in customer service, you will constantly use the patterns and forms of communica...
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Comparing the job of a customer service representative with an actor on a stage is not a perfect analogy. For example, although actors do interact ...
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Business
Communication is the act of conveying meanings by the use of mutually recognized signs, symbols, and semiotic rules from one person or group to ano...
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Business
In contrast to actors who perform on television or in film, the stage actor performs in front of a live audience. Because there are no cameras to s...
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Business
We all respond in our own unique manner to stress, trauma and tragedy. Many people lose their ability in their personal life and work and become im...
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Business
Customer service representatives are expected to be in charge of customer interactivity to the best of their ability. Quite a lot is expected of th...
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Building loyalty and lasting relationships with a customer is the goal of every firm. Building a better relationship and better process to effectiv...
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Business
When Corporate Behavior principles are applied, it makes businesses to operate optimally in an environment that reflects a positive set of values a...
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Entrepreneurship means different things to everyone, but ultimately, it's about creating your own success story. Money or idea only does not guaran...
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Business
Telemarketing is a marketing conundrum that the telephone offers the most direct method of getting through to potential customers, but also has the...
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It’s often said that it’s cheaper to keep existing customers than to find new ones. One bad customer service experience can swear you off a product...
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Business
Service is an intangible product that brings utility or value to the customer. Service Management is thus a managerial discipline focused on a cust...
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