Boosting the Value of Customer Service
Customer service leadership is an exciting responsibility and it’s never been more important. Fast-evolving customer expectations, emerging service channels, and ...
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Course details
Duration
Self-Paced Learning
Lectures
21
Quizzes
3
Level
Short Courses
Category:
- Curriculum
- Reviews
SECTION 1: CUSTOMER LOYALTY
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1
Concept of Customer Loyalty -
2
Customer Satisfaction
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3
Customer Loyalty
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4
Factors Influencing Customer Satisfaction and Loyalty
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5
Measuring Customer Satisfaction
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6
Importance of Customer Satisfaction
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7
Managing Customer Relationship
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8
The Value of the Customers
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9
Create Service Brand Relationship
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10
Customer Relationship Marketing
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11
Quiz
SECTION 2: CUSTOMER RELATIONSHIP MANAGEMENT
SECTION 3: LEADERSHIP IN CUSTOMER RELATIONSHIP MANAGEMENT
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