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Customer Service Training

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5.0
1 review
Study Mode: Online
Enrolled: 2412 students
Course view: 14523
Duration: Self-Paced Learning
Lectures: 10
Course type: Short Courses
Certificate of Completion: FREE
Customer Service Training

Customer service representatives are expected to be in charge of customer interactivity to the best of their ability. Quite a lot is expected of them from both the company and clients regarding the capability to deliver the best services in the right manner.

At the end of the course, learners should be able to:

  • Understand what quality service means and customer service means
  • Understand how to develop a customer friendly approach
  • Know the ten major dos and don’ts of customer service
  • Have a vast knowledge on the 12 steps for achieving superior quality of service
  • Know how to produce a customer service training manual

 

Course Curriculum

SECTION 1: INTRODUCTION TO CUSTOMER SERVICE TRAINING

1 Definition of Quality Service                                                                 Self-paced
2 What Customer Service Means                                                            Self-paced
3 Customer Service Qualities                                                                   Self-paced
4  Quiz                                                                                                           6 questions

SECTION 2: CONCEPT OF CUSTOMER RELATIONSHIP

1  Who Are Your Customers?                                                                    Self-paced
2  Develop a Customer Friendly Approach                                            Self-paced
3 Positive Non-Verbal Communications                                                Self-paced
4  Quiz                                                                                                            6 questions

SECTION 3: EFFECTIVE CUSTOMER SERVICE.

1 Ten Major Dos and Don’ts of Customer Service                                 Self-paced
2 12 Steps for Achieving Superior Quality of Service                            Self-paced
3 How to Produce a Customer Service Training Manual                     Self-paced
4 Conclusion                                                                                                 Self-paced
5 Quiz                                                                                                             6 questions

 

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