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Customer Service Career

Building a career in customer service involves a lot of development and hard work. The nature of customer support work tends to lend itself to this short term, firefighting, just-cross-things-off-the list natural cadence. Take care of the next customer, they’re waiting for you.

It can be rapid-fire and relentless, and we might feel guilty taking time away from helping people (or like we’re not being a team player) by designating time to think about ourselves and our needs and our careers and where we want to go.

Customer service is one job field that can open you up to loads of exciting and amazing job opportunities because of its versatility and relevance that cuts across every business sector. Customer service is the core of every business.

For any business to thrive and secure customers’ loyalty, that business must have a good and effective customer support/service structure to maintain customers’ trust and consistent patronage.

Customer service is a part of the day-to-day life for any business person from service providers to common traders. What makes a professional stand out as a successful customer service person is the skill and experience that the person must have acquired over time.

Customer service has been in existence as long as the existence of business and will continue to remain very relevant in the business world both now and in the future. Without a strong customer service, a business will likely not grow, because a satisfied customer is usually a returning customer.

Customer service is the act of taking care of the customer’s needs by providing professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.

Customer service is the support you offer your customers both before and after they buy and use your products or services that help them have an easy and enjoyable experience with you. A customer service/care professional is a skilled individual that provides the link between an organization and its customers.

Customer care/service professionals answer customers’ questions and resolve issues customers may encounter while using their product. Customer service professionals resolve customers’ experience issues in person, over the phone or through email or faxes.

A customer service position may only require job candidates to have earned a high school diploma, in addition to having solid communication and problem-solving skills. On-the-job training, that may last two- to three- weeks, is typically necessary to learn about the needs of the customers your particular company serves.

There are roughly 2.2 million customer service jobs in Nigeria, and job growth looks strong through the immediate future. Completing this Course should take you approximately 6 hours.

Upon successful completion of this course, you will be able to:

  1. Describe opportunities in the customer service profession;
  2. List required skillsets and traits for successful applicants; and
  3. Identify employment resources and professional networks.

Course Curriculum

SECTION 1: THE CUSTOMER SERVICE PROFESSION

1
Careers in Customer Services
Self-Paced
2
How to Become a Customer Service Representative
Self-Paced
3
Quiz
5 questions

SECTION 2: BUILDING A CAREER IN CUSTOMER SERVICE

1
An Early Guide to Building a Career in Customer Service
Self-Paced
2
Customer Service Career Development
Self-Paced
3
Quiz
7 questions

SECTION 3: CUSTOMER SERVICE JOB NETWORKING AND PROFESSIONAL DEVELOPMENT

1
Customer Service Job Networking
Self-Paced
2
Customer Service Job Professional Development
Self-Paced
3
Wrapping Up
Self-Paced
4
Quiz
7 questions

SECTION 1: THE CUSTOMER SERVICE PROFESSION

1
Careers in Customer Services
Self-Paced
2
How to Become a Customer Service Representative
Self-Paced
3
Quiz
5 questions

SECTION 2: BUILDING A CAREER IN CUSTOMER SERVICE

1
An Early Guide to Building a Career in Customer Service
Self-Paced
2
Customer Service Career Development
Self-Paced
3
Quiz
7 questions

SECTION 3: CUSTOMER SERVICE JOB NETWORKING AND PROFESSIONAL DEVELOPMENT

1
Customer Service Job Networking
Self-Paced
2
Customer Service Job Professional Development
Self-Paced
3
Wrapping Up
Self-Paced
4
Quiz
7 questions
We offer course certificates for all courses taught by Coursepedia. Our certificates are available in Digital formats (PDF). Certificates for courses taught by other Instructors/Teachers are determined by them.

To qualify for any of our certificates, you must have successfully completed your chosen course, achieving the course cutoff mark or higher in all assessments.

We offer two type of certificates, VERIFIED COURSE CERTIFICATE and VERIFIED DIPLOMA CERTIFICATE.

Both certificates come in Digital Format which is downloadable in PDF format after you complete your purchase. The certificate(s) will be sent to your registered email address. You can also download the certificate of completion in your PROFILE. This is for demo only and not the VERIFIED CERTIFICATE from Coursepedia.

All Certification is available for purchase via the Coursepedia Shop.

If you have any queries or require assistance, please email support@coursepedia.ng and it will be a delight to be of help.
Definitely! If you have an internet connection, courses on Coursepedia are available on any device at any time. If you don`t have an internet connection, some instructors also let their students download course lectures. That`s up to the instructor though, so make sure you get on their good side!
You can view and review the lecture materials indefinitely, like an on-demand channel.

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