Customer Service Career

Building a career in customer service involves a lot of development and hard work. The nature of customer support work tends to lend itself to this short term, firefighting, just-cross-things-off-the list natural cadence. Take care of the next customer, they’re waiting for you.

It can be rapid-fire and relentless, and we might feel guilty taking time away from helping people (or like we’re not being a team player) by designating time to think about ourselves and our needs and our careers and where we want to go.

Customer service is one job field that can open you up to loads of exciting and amazing job opportunities because of its versatility and relevance that cuts across every business sector. Customer service is the core of every business.

For any business to thrive and secure customers’ loyalty, that business must have a good and effective customer support/service structure to maintain customers’ trust and consistent patronage.

Customer service is a part of the day-to-day life for any business person from service providers to common traders. What makes a professional stand out as a successful customer service person is the skill and experience that the person must have acquired over time.

Customer service has been in existence as long as the existence of business and will continue to remain very relevant in the business world both now and in the future. Without a strong customer service, a business will likely not grow, because a satisfied customer is usually a returning customer.

Customer service is the act of taking care of the customer’s needs by providing professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.

Customer service is the support you offer your customers both before and after they buy and use your products or services that help them have an easy and enjoyable experience with you. A customer service/care professional is a skilled individual that provides the link between an organization and its customers.

Customer care/service professionals answer customers’ questions and resolve issues customers may encounter while using their product. Customer service professionals resolve customers’ experience issues in person, over the phone or through email or faxes.

A customer service position may only require job candidates to have earned a high school diploma, in addition to having solid communication and problem-solving skills. On-the-job training, that may last two- to three- weeks, is typically necessary to learn about the needs of the customers your particular company serves.

There are roughly 2.2 million customer service jobs in Nigeria, and job growth looks strong through the immediate future. Completing this Course should take you approximately 6 hours.

Upon successful completion of this course, you will be able to:

1. Describe opportunities in the customer service profession;
2. List required skillsets and traits for successful applicants; and
3. Identify employment resources and professional networks.

Course Curriculum