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Study Mode: Online
Enrolled: 2129 students
Course view: 7048
Duration: Self-Paced Learning
Lectures: 8
Course type: Short Courses
Certificate of Completion: NGN 3,500
Customer Service Skills Sets

Customer service workers employ a variety of tools and technologies to discern their customer’s needs and wants. Since the flow of customer connections can flood quickly, workers need to be able to multitask effectively and efficiently, manage their time, and network with the co-workers who also serve on their team.

In this course we will review the critical skill sets fo customer service. Completing this course should take you approximately 8 hours.

Upon successful completion of this course, you will be able to:

  1. Explain essential customer service skills using the telephone, email, and Internet;
  2. Outline methods for effective time management;
  3. Propose tactics for productive teamwork; and
  4. Understand Customer Service and Telephone Skills.

Course Curriculum

SECTION 1: CUSTOMER SERVICE SKILLSETS

1
Customer Service SkillSets
Self-Paced
2
Customer Service Telephone Skills
Self-Paced
3
Telephonic Communication Tactics
Self-Paced
4
Customer Service Through E-Mail And The Internet
Self-Paced
5
Quiz
10 questions

SECTION 2: CUSTOMER SERVICE TEAMWORK

1
Teamwork Basics
Self-Paced
2
Teamwork Processes
Self-Paced
3
Characteristics Of Effective Teamwork
Self-Paced
4
Wrapping Up
Self-Paced
5
Quiz
10 questions

 

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