Customer service workers employ a variety of tools and technologies to discern their customer’s needs and wants. Since the flow of customer connections can flood quickly, workers need to be able to multitask effectively and efficiently, manage their time, and network with the co-workers who also serve on their team.
In this course we will review the critical skill sets fo customer service. Completing this course should take you approximately 8 hours.
Upon successful completion of this course, you will be able to:
- Explain essential customer service skills using the telephone, email, and Internet;
- Outline methods for effective time management;
- Propose tactics for productive teamwork; and
- Understand Customer Service and Telephone Skills.
Course Curriculum
SECTION 1: CUSTOMER SERVICE SKILLSETS
1
Customer Service SkillSets
2
Customer Service Telephone Skills
3
Telephonic Communication Tactics
4
Customer Service Through E-Mail And The Internet
5
Quiz
SECTION 2: CUSTOMER SERVICE TEAMWORK
1
Teamwork Basics
2
Teamwork Processes
3
Characteristics Of Effective Teamwork
4
Wrapping Up
5
Quiz
SECTION 1: CUSTOMER SERVICE SKILLSETS
SECTION 2: CUSTOMER SERVICE TEAMWORK
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