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Customer Service Skills Sets

Study Mode: Online
Enrolled: 1075 students
Duration: 8 hours
Lectures: 8
Course type: Short Courses
Verified Certificate: NGN 3,500
Customer Service Skills Sets

Customer service workers employ a variety of tools and technologies to discern their customer’s needs and wants. Since the flow of customer connections can flood quickly, workers need to be able to multitask effectively and efficiently, manage their time, and network with the co-workers who also serve on their team.

In this course we will review the critical skill sets fo customer service. Completing this course should take you approximately 8 hours.

Upon successful completion of this course, you will be able to:

  1. Explain essential customer service skills using the telephone, email, and Internet;
  2. Outline methods for effective time management;
  3. Propose tactics for productive teamwork; and
  4. Understand Customer Service and Telephone Skills.

Course Curriculum

SECTION 1: CUSTOMER SERVICE SKILLSETS

1
Customer Service SkillSets
Self-Paced
2
Customer Service Telephone Skills
Self-Paced
3
Telephonic Communication Tactics
Self-Paced
4
Customer Service Through E-Mail And The Internet
Self-Paced
5
Quiz
10 questions

SECTION 2: CUSTOMER SERVICE TEAMWORK

1
Teamwork Basics
Self-Paced
2
Teamwork Processes
Self-Paced
3
Characteristics Of Effective Teamwork
Self-Paced
4
Wrapping Up
Self-Paced
5
Quiz
10 questions

SECTION 1: CUSTOMER SERVICE SKILLSETS

1
Customer Service SkillSets
Self-Paced
2
Customer Service Telephone Skills
Self-Paced
3
Telephonic Communication Tactics
Self-Paced
4
Customer Service Through E-Mail And The Internet
Self-Paced
5
Quiz
10 questions

SECTION 2: CUSTOMER SERVICE TEAMWORK

1
Teamwork Basics
Self-Paced
2
Teamwork Processes
Self-Paced
3
Characteristics Of Effective Teamwork
Self-Paced
4
Wrapping Up
Self-Paced
5
Quiz
10 questions
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To qualify for any of our certificates, you must have successfully completed your chosen course, achieving the course cutoff mark or higher in all assessments.

We offer two type of certificates, VERIFIED COURSE CERTIFICATE and VERIFIED DIPLOMA CERTIFICATE.

Both certificates come in Digital Format which is downloadable in PDF format after you complete your purchase. The certificate(s) will be sent to your registered email address. You can also download the certificate of completion in your PROFILE. This is for demo only and not the VERIFIED CERTIFICATE from Coursepedia.

All Certification is available for purchase via the Coursepedia Shop.

If you have any queries or require assistance, please email support@coursepedia.ng and it will be a delight to be of help.
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