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Understanding Business Communication

Study Mode: Online
Enrolled: 822 students
Duration: 9 hours
Lectures: 22
Course type: Short Courses
Verified Certificate: NGN 3,500
UNDERSTANDING BUSINESS COMMUNICATION

Communication is the act of conveying meanings by the use of mutually recognized signs, symbols, and semiotic rules from one person or group to another.

The way we communicate with others is such a part of us that we rarely stop to think about. This translates into business communication too. Organizations, after all, aren’t faceless entities, but groups of real people.

Effective communication influences operations, performance and every layer of a business has a productivity increase of up to 25 percent in companies with linked employees.

How would a 25% productivity lift impact your company’s success? Would you see a revenue increase? Better customer service and hence, happier customers? Higher profits? All of the above?

In this study, we’ll take you through all you need to know to set up and understand a successful business communication process.

Completing this unit should take you approximately 9 hours.

Upon successful completion of this unit, you will be able to:

  1. Explain the importance of effective business communication practices;
  2. List and describe the eight essential components of communication;
  3. Differentiate among communication contexts; and
  4. Illustrate the impact of verbal and nonverbal communication on business situations.

 

Course Curriculum

SECTION 1: WHAT IS COMMUNICATION?

1
Introduction To Communication
Self-Paced
2
Defining Communication
Self-Paced
3
Why Is It Important To Communicate Well?
Self-Paced
4
Influence Of Communication On You And The Recipients
Self-Paced
5
Communication And Its Influence On Learning
Self-Paced
6
Communication Skills As Desired By Business And Industry
Self-Paced
7
Source And Message As Essential Components Of Communication
Self-Paced
8
Receiver, Feedback And Context As Essential Components Of Communication
Self-Paced
9
The Special Nature Of Customer Service Communication
Self-Paced
10
Quiz
10 questions

SECTION 2: TYPES OF COMMUNICATION THAT IMPACTS CUSTOMER SERVICE EXCHANGES

1
Communication In Context
Self-Paced
2
Your Responsibilities And Preparedness As A Communicator
Self-Paced
3
The Prepared Communicator Is Organized And Clear
Self-Paced
4
The Prepared Communicator Is Concise And Punctual
Self-Paced
5
Communicator Is Ethical
Self-Paced
6
The Ethical Communicator Is Respectful And Trustworthy
Self-Paced
7
Types Of Communications
Self-Paced
8
Intrapersonal and Interpersonal Communications
Self-Paced
9
Group, Public And Mass Communications
Self-Paced
10
Quiz
10 questions

SECTION 3: MODES OF COMMUNICATION

1
Verbal Communication Techniques
Self-Paced
2
Improving Verbal Communication
Self-Paced
3
Nonverbal Communication Techniques
Self-Paced
4
Wrapping Up
Self-Paced
5
Quiz
10 questions

SECTION 1: WHAT IS COMMUNICATION?

1
Introduction To Communication
Self-Paced
2
Defining Communication
Self-Paced
3
Why Is It Important To Communicate Well?
Self-Paced
4
Influence Of Communication On You And The Recipients
Self-Paced
5
Communication And Its Influence On Learning
Self-Paced
6
Communication Skills As Desired By Business And Industry
Self-Paced
7
Source And Message As Essential Components Of Communication
Self-Paced
8
Receiver, Feedback And Context As Essential Components Of Communication
Self-Paced
9
The Special Nature Of Customer Service Communication
Self-Paced
10
Quiz
10 questions

SECTION 2: TYPES OF COMMUNICATION THAT IMPACTS CUSTOMER SERVICE EXCHANGES

1
Communication In Context
Self-Paced
2
Your Responsibilities And Preparedness As A Communicator
Self-Paced
3
The Prepared Communicator Is Organized And Clear
Self-Paced
4
The Prepared Communicator Is Concise And Punctual
Self-Paced
5
Communicator Is Ethical
Self-Paced
6
The Ethical Communicator Is Respectful And Trustworthy
Self-Paced
7
Types Of Communications
Self-Paced
8
Intrapersonal and Interpersonal Communications
Self-Paced
9
Group, Public And Mass Communications
Self-Paced
10
Quiz
10 questions

SECTION 3: MODES OF COMMUNICATION

1
Verbal Communication Techniques
Self-Paced
2
Improving Verbal Communication
Self-Paced
3
Nonverbal Communication Techniques
Self-Paced
4
Wrapping Up
Self-Paced
5
Quiz
10 questions
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Understanding Business Communication
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