Communication is the act of conveying meanings by the use of mutually recognized signs, symbols, and semiotic rules from one person or group to another.
The way we communicate with others is such a part of us that we rarely stop to think about. This translates into business communication too. Organizations, after all, aren’t faceless entities, but groups of real people.
Effective communication influences operations, performance and every layer of a business has a productivity increase of up to 25 percent in companies with linked employees.
How would a 25% productivity lift impact your company’s success? Would you see a revenue increase? Better customer service and hence, happier customers? Higher profits? All of the above?
In this study, we’ll take you through all you need to know to set up and understand a successful business communication process.
Completing this unit should take you approximately 9 hours.
Upon successful completion of this unit, you will be able to:
- Explain the importance of effective business communication practices;
- List and describe the eight essential components of communication;
- Differentiate among communication contexts; and
- Illustrate the impact of verbal and nonverbal communication on business situations.
Course Curriculum
SECTION 1: WHAT IS COMMUNICATION?
1
Introduction To Communication
2
Defining Communication
3
Why Is It Important To Communicate Well?
4
Influence Of Communication On You And The Recipients
5
Communication And Its Influence On Learning
6
Communication Skills As Desired By Business And Industry
7
Source And Message As Essential Components Of Communication
8
Receiver, Feedback And Context As Essential Components Of Communication
9
The Special Nature Of Customer Service Communication
10
Quiz
SECTION 2: TYPES OF COMMUNICATION THAT IMPACTS CUSTOMER SERVICE EXCHANGES
1
Communication In Context
2
Your Responsibilities And Preparedness As A Communicator
3
The Prepared Communicator Is Organized And Clear
4
The Prepared Communicator Is Concise And Punctual
5
Communicator Is Ethical
6
The Ethical Communicator Is Respectful And Trustworthy
7
Types Of Communications
8
Intrapersonal and Interpersonal Communications
9
Group, Public And Mass Communications
10
Quiz
SECTION 3: MODES OF COMMUNICATION
1
Verbal Communication Techniques
2
Improving Verbal Communication
3
Nonverbal Communication Techniques
4
Wrapping Up
5
Quiz
SECTION 1: WHAT IS COMMUNICATION?
1
Introduction To Communication
2
Defining Communication
3
Why Is It Important To Communicate Well?
4
Influence Of Communication On You And The Recipients
5
Communication And Its Influence On Learning
6
Communication Skills As Desired By Business And Industry
7
Source And Message As Essential Components Of Communication
8
Receiver, Feedback And Context As Essential Components Of Communication
9
The Special Nature Of Customer Service Communication
10
Quiz
SECTION 2: TYPES OF COMMUNICATION THAT IMPACTS CUSTOMER SERVICE EXCHANGES
1
Communication In Context
2
Your Responsibilities And Preparedness As A Communicator
3
The Prepared Communicator Is Organized And Clear
4
The Prepared Communicator Is Concise And Punctual
5
Communicator Is Ethical
6
The Ethical Communicator Is Respectful And Trustworthy
7
Types Of Communications
8
Intrapersonal and Interpersonal Communications
9
Group, Public And Mass Communications
10
Quiz
SECTION 3: MODES OF COMMUNICATION
1
Verbal Communication Techniques
2
Improving Verbal Communication
3
Nonverbal Communication Techniques
4
Wrapping Up
5
Quiz
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To qualify for any of our certificates, you must have successfully completed your chosen course, achieving the course cutoff mark or higher in all assessments.
We offer two type of certificates, VERIFIED COURSE CERTIFICATE and VERIFIED DIPLOMA CERTIFICATE.
Both certificates come in Digital Format which is downloadable in PDF format after you complete your purchase. The certificate(s) will be sent to your registered email address. You can also download the certificate of completion in your PROFILE. This is for demo only and not the VERIFIED CERTIFICATE from Coursepedia.
All Certification is available for purchase via the Coursepedia Shop.
If you have any queries or require assistance, please email support@coursepedia.ng and it will be a delight to be of help.
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