fbpx
toggle menu

Diploma in Hospitality Management

Get course
Study Mode: Online
Course view: 183575
Enrolled: 5190 students
Duration: Self-Paced Learning
Lectures: 38
Course type: Diploma Course
Certificate of Completion: FREE
Diploma in Hospitality Management

If you intend to climb the career ladder in hospitality management, you first need to establish a hospitality management meaning.  Or to put it another way, a broad definition of what hospitality management is and why it exists. Roughly defined, hospitality management refers to the application of management concepts and structured leadership in the areas of accommodation, dining and general guest services.  From the largest hotels to the smallest cafeterias, all such businesses form an important part of the hospitality industry.  Whereas commercial businesses focus primarily on selling products, it could be said that hospitality is more about selling services, experiences and enjoyment. In key markets worldwide, the travel and tourism sector are one of the largest, most lucrative and fastest growing.  The sheer scope and diversity of the hospitality sector is extraordinary, incorporating everything from major international hotel chains to local restaurants to vehicle rental services and many more besides. As for hospitality management, the term refers to an extensive range of functions and responsibilities that ensure the best possible guest experience.  

Human resource management, marketing management, accountancy and financial management, PR and reputation management – all fall within the confines of hospitality management. With the industry being so diverse, hospitality management meaning, functions and objectives vary significantly from one business to the next.  However, the primary goal of hospitality management remains the same – to ensure each and every guest enjoys the same flawless experience from start to finish. Breaking into the hospitality sector is relatively easy, given its incorporation of so many entry-level roles. 

In fact, the most inspiring success stories in hospitality management often begin right at the bottom of the ladder.  One day you’re a server enthusiastically waiting tables, the next you’re in charge of a five-star hotel with more than 500 luxury suites. That said, a relevant educational background and commitment to continuous professional development are mandatory.  If you expect to climb the career ladder to the highest possible positions, you need to demonstrate your ambition and enthusiasm.  Precisely where an accredited hospitality management course could help.

This course will focus on certain key concepts at the heart of successful hospitality management.

 

Upon Completion of this course, learners should be able to understand;

 

  • The importance of customer satisfaction
  • Hospitality marketing and sales
  • Service quality management
  • PR and reputation management
  • Staff recruitment and training and Welfare in Hospitality industry
  • General HR management
  • Inter-departmental co-operation in hotel industry
  • Security and safety in hospitality industry
  • And many more.

Course Curriculum

SECTION 1: HOSPITALITY MANAGEMENT

1
What is Hospitality Management?
Self-Paced
2
History of Hospitality Management in Europe
Self-Paced
3
Classification of Hospitality Management (Industry)
Self-Paced
4
Types of Hospitality Management
Self-Paced
5
Quiz
10 questions

SECTION 2: INTER-DEPARTMENTAL CO-OPERATION (LIAISON) IN HOTEL INDUSTRY

1
Understanding Inter-Departmental Cooperation (Liaison)
Self-Paced
2
Importance of the Hotel Industry
Self-Paced
3
Non-Commercial Hospitality Management
Self-Paced
4
University Halls of Residence and Hostel
Self-Paced
5
The Welfare/Juvenile Homes
Self-Paced
6
The Layout of an Hospitality Industry
Self-Paced
7
Management
Self-Paced
8
Cleaning and Cleaning Equipment in the House Keeping Department
Self-Paced
9
Quiz
10 questions

SECTION 3: SECURITY AND SAFETY IN HOSPITALITY INDUSTRY

1
Safety in Hospitality Industry
Self-Paced
2
Hazards in Hospitality Industry
Self-Paced
3
Accidents and Prevention in Hospitality Industry
Self-Paced
4
Types of Injury
Self-Paced
5
General Summary of Accident Prevention
Self-Paced
6
Quiz
5 questions

SECTION 4: INTRODUCTION TO THE FOOD AND BEVERAGE SECTOR

1
Food and Beverage Operations (Hotel)
Self-Paced
2
Organisation of Restaurant and Duties of Key Positions
Self-Paced
3
Relationship between Food and Beverage Department and Other Departments
Self-Paced
4
Classification of Food and Beverage Services Food and beverage
Self-Paced
5
Common Examples of Food and Beverage Services and Their Characteristics
Self-Paced
6
Basic Knowledge of Menus
Self-Paced
7
Basic Knowledge of Food and Beverage Services
Self-Paced
8
Restaurant Design and Layout
Self-Paced
9
Kitchen Layout for Different Food and Beverage Services
Self-Paced
10
Quiz
11 questions

SECTION 5: STAFF WELFARE IN HOSPITALITY INDUSTRY

1
Introduction to Staff Welfare in the Hospitality Industry
Self-Paced
2
Staff Welfare Packages
Self-Paced
3
Staff Motivation in Hospitality Management
Self-Paced
4
Factors Affecting Motivation in Hospitality Management Industry
Self-Paced
5
The Manager’s Role in the Hospitality Industry
Self-Paced
6
Hospitality Sales and Marketing
Self-Paced
7
Quiz
10 questions

SECTION 6: SERVICE QUALITY AND CUSTOMER SATISFACTION

1
Customer Satisfaction
Self-Paced
2
Relation between Customer Satisfaction and Loyalty
Self-Paced
3
Measuring Customer Satisfaction
Self-Paced
4
Importance of Customer Satisfaction
Self-Paced
5
Service Quality in Hotel Management
Self-Paced
6
Wrapping Up
Self-Paced
7
Quiz
10 questions

SECTION 1: HOSPITALITY MANAGEMENT

1
What is Hospitality Management?
Self-Paced
2
History of Hospitality Management in Europe
Self-Paced
3
Classification of Hospitality Management (Industry)
Self-Paced
4
Types of Hospitality Management
Self-Paced
5
Quiz
10 questions

SECTION 2: INTER-DEPARTMENTAL CO-OPERATION (LIAISON) IN HOTEL INDUSTRY

1
Understanding Inter-Departmental Cooperation (Liaison)
Self-Paced
2
Importance of the Hotel Industry
Self-Paced
3
Non-Commercial Hospitality Management
Self-Paced
4
University Halls of Residence and Hostel
Self-Paced
5
The Welfare/Juvenile Homes
Self-Paced
6
The Layout of an Hospitality Industry
Self-Paced
7
Management in Hotel Industry
Self-Paced
8
Cleaning and Cleaning Equipment in the House Keeping Department
Self-Paced
9
Quiz
10 questions

SECTION 3: SECURITY AND SAFETY IN HOSPITALITY INDUSTRY

1
Safety in Hospitality Industry
Self-Paced
2
Hazards in Hospitality Industry
Self-Paced
3
Accidents and Prevention in Hospitality Industry
Self-Paced
4
Types of Injury
Self-Paced
5
General Summary of Accident Prevention
Self-Paced
6
Quiz
5 questions

SECTION 4: INTRODUCTION TO THE FOOD AND BEVERAGE SECTOR

1
Food and Beverage Operations (Hotel)
Self-Paced
2
Organisation of Restaurant and Duties of Key Positions
Self-Paced
3
Relationship between Food and Beverage Department and Other Departments
Self-Paced
4
Classification of Food and Beverage Services Food and beverage
Self-Paced
5
Common Examples of Food and Beverage Services and Their Characteristics
Self-Paced
6
Basic Knowledge of Menus
Self-Paced
7
Basic Knowledge of Food and Beverage Services
Self-Paced
8
Restaurant Design and Layout
Self-Paced
9
Kitchen Layout for Different Food and Beverage Services
Self-Paced
10
Quiz
11 questions

SECTION 5: STAFF WELFARE IN HOSPITALITY INDUSTRY

1
Introduction to Staff Welfare in the Hospitality Industry
Self-Paced
2
Staff Welfare Packages
Self-Paced
3
Staff Motivation in Hospitality Management
Self-Paced
4
Factors Affecting Motivation in Hospitality Management Industry
Self-Paced
5
The Manager’s Role in the Hospitality Industry
Self-Paced
6
Hospitality Sales and Marketing
Self-Paced
7
Quiz
10 questions

SECTION 6: SERVICE QUALITY AND CUSTOMER SATISFACTION

1
Customer Satisfaction
Self-Paced
2
Relation between Customer Satisfaction and Loyalty
Self-Paced
3
Measuring Customer Satisfaction
Self-Paced
4
Importance of Customer Satisfaction
Self-Paced
5
Service Quality in Hotel Management
Self-Paced
6
Wrapping Up
Self-Paced
7
Quiz
10 questions

Be the first to add a review.

Please, login to leave a review
Diploma in Hospitality Management
Price:
₦10,000 ₦5,000
Need Help? Chat with us