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Diploma in Hospitality Management
SECTION 1: HOSPITALITY MANAGEMENT
1
What is Hospitality Management?
2
History of Hospitality Management in Europe
3
Classification of Hospitality Management (Industry)
4
Types of Hospitality Management
5
Quiz
SECTION 2: INTER-DEPARTMENTAL CO-OPERATION (LIAISON) IN HOTEL INDUSTRY
1
Understanding Inter-Departmental Cooperation (Liaison)
2
Importance of the Hotel Industry
3
Non-Commercial Hospitality Management
4
University Halls of Residence and Hostel
5
The Welfare/Juvenile Homes
6
The Layout of an Hospitality Industry
7
Management in Hotel Industry
8
Cleaning and Cleaning Equipment in the House Keeping Department
9
Quiz
SECTION 3: SECURITY AND SAFETY IN HOSPITALITY INDUSTRY
1
Safety in Hospitality Industry
2
Hazards in Hospitality Industry
3
Accidents and Prevention in Hospitality Industry
4
Types of Injury
5
General Summary of Accident Prevention
6
Quiz
SECTION 4: INTRODUCTION TO THE FOOD AND BEVERAGE SECTOR
1
Food and Beverage Operations (Hotel)
2
Organisation of Restaurant and Duties of Key Positions
3
Relationship between Food and Beverage Department and Other Departments
4
Classification of Food and Beverage Services Food and beverage
5
Common Examples of Food and Beverage Services and Their Characteristics
6
Basic Knowledge of Menus
7
Basic Knowledge of Food and Beverage Services
8
Restaurant Design and Layout
9
Kitchen Layout for Different Food and Beverage Services
10
Quiz
SECTION 5: STAFF WELFARE IN HOSPITALITY INDUSTRY
1
Introduction to Staff Welfare in the Hospitality Industry
2
Staff Welfare Packages
3
Staff Motivation in Hospitality Management
4
Factors Affecting Motivation in Hospitality Management Industry
5
The Manager’s Role in the Hospitality Industry
6
Hospitality Sales and Marketing
7
Quiz
SECTION 6: SERVICE QUALITY AND CUSTOMER SATISFACTION
1
Customer Satisfaction
2
Relation between Customer Satisfaction and Loyalty
3
Measuring Customer Satisfaction
4
Importance of Customer Satisfaction
5
Service Quality in Hotel Management
6
Wrapping Up
7
Quiz
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