Diploma in Hospitality Management
If you intend to climb the career ladder in hospitality management, you first need to establish a hospitality management meaning. Or to put it another way, a broad definition of what hospitality management is and why it exists. Roughly defined, hospitality management refers to the application of management concepts and structured leadership in the areas of accommodation, dining and general guest services. From the largest hotels to the smallest cafeterias, all such businesses form an important part of the hospitality industry. Whereas commercial businesses focus primarily on selling products, it could be said that hospitality is more about selling services, experiences and enjoyment. In key markets worldwide, the travel and tourism sector are one of the largest, most lucrative and fastest growing. The sheer scope and diversity of the hospitality sector is extraordinary, incorporating everything from major international hotel chains to local restaurants to vehicle rental services and many more besides. As for hospitality management, the term refers to an extensive range of functions and responsibilities that ensure the best possible guest experience.
Human resource management, marketing management, accountancy and financial management, PR and reputation management – all fall within the confines of hospitality management. With the industry being so diverse, hospitality management meaning, functions and objectives vary significantly from one business to the next. However, the primary goal of hospitality management remains the same – to ensure each and every guest enjoys the same flawless experience from start to finish. Breaking into the hospitality sector is relatively easy, given its incorporation of so many entry-level roles.
In fact, the most inspiring success stories in hospitality management often begin right at the bottom of the ladder. One day you’re a server enthusiastically waiting tables, the next you’re in charge of a five-star hotel with more than 500 luxury suites. That said, a relevant educational background and commitment to continuous professional development are mandatory. If you expect to climb the career ladder to the highest possible positions, you need to demonstrate your ambition and enthusiasm. Precisely where an accredited hospitality management course could help.
This course will focus on certain key concepts at the heart of successful hospitality management.
Upon Completion of this course, learners should be able to understand;
- The importance of customer satisfaction
- Hospitality marketing and sales
- Service quality management
- PR and reputation management
- Staff recruitment and training and Welfare in Hospitality industry
- General HR management
- Inter-departmental co-operation in hotel industry
- Security and safety in hospitality industry
- And many more.
SECTION 1: HOSPITALITY MANAGEMENT
SECTION 2: INTER-DEPARTMENTAL CO-OPERATION (LIAISON) IN HOTEL INDUSTRY
SECTION 3: SECURITY AND SAFETY IN HOSPITALITY INDUSTRY
SECTION 4: INTRODUCTION TO THE FOOD AND BEVERAGE SECTOR
SECTION 5: STAFF WELFARE IN HOSPITALITY INDUSTRY
SECTION 6: SERVICE QUALITY AND CUSTOMER SATISFACTION