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It is difficult to overstate the critical importance of effective communication for most businesses and organizations. It is through effective communication that customers learn about a company’s products or services and what makes brands unique compared to their competitors. It’s how management and employees coordinate their activities to ensure that the entire organization is marching toward the same strategic goals.

Microsoft Word is a powerful word processing program that allows you to create documents such as letters, articles, term papers, and reports; and revise them easily.

Word is much more powerful than WordPad because of the many built-in tools such as spell checking and text auto-correcting. Word makes creating a document easy and fun especially if you try out the latest Microsoft Word Wizards.

Professional writing is a style of written communication used in a workplace environment that allows professionals (e.g. businesspeople, professors, doctors, lawyers, etc.) to make informed decisions. Professional writing typically has a formal tone and differs from written text that is considered literary or artistic, which generally seeks to entertain and/or convey a philosophical truth.

Customer service workers employ a variety of tools and technologies to discern their customer’s needs and wants. Since the flow of customer connections can flood quickly, workers need to be able to multitask effectively and efficiently, manage their time, and network with the co-workers who also serve on their team.

Customer service workers may be assigned to workstations equipped with a telephone, headset, and computer. Others may be asked to work in a retail store to interact with customers in person.

Visual communication is influenced the most by what customers see, not by what they hear or read, and can be used to attract customers’ attention, help them understand how products function, direct them to locations, emphasize what is important, and make their experience with you and your business more pleasurable and more memorable.

What fraction of the stage performance of an actor or actress is good because of what he or she is doing versus what he or she is saying? More than their lines, the best thespians learn their art, too.

The fundamental duties of a customer service worker (CSW) are to answer questions and resolve problems. Success often depends on how well the CSW is able to connect with customers on a personal level.

As a result, while you may not be responsible for a lot of writing in customer service, you will constantly use the patterns and forms of communication that writing introduces.

Comparing the job of a customer service representative with an actor on a stage is not a perfect analogy. For example, although actors do interact with their audience in a collective sense, it is usually not reasonable, or even possible, for an actor to isolate one audience member and respond only to that person.