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Communication

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Introduction to Emotional Intelligence
Business
Self-Paced Learning
Free
Intelligence is considered as one of the most desirable personality qualities in today’s society. I.Q. tests are presently employed for many purpos...
Short Courses
5 Lectures
Self-Paced Learning
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Business
Self-Paced Learning
Free
At work place, in school and in our relationships the need to understand and take control of our emotions is and has been touted as one of the grea...
Short Courses
8 Lectures
Self-Paced Learning
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Free
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Customer Service Career
Communication
Self-Paced Learning
Free
Building a career in customer service involves a lot of development and hard work. The nature of customer support work tends to lend itself to this...
Short Courses
7 Lectures
Self-Paced Learning
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Free
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Crisis Communication in Workplace
Business
Self-Paced Learning
Free
Imagine you wake up one morning and read a news flash on your smartphone or other mobile device that a major fire threatens your office building. Y...
Short Courses
9 Lectures
Self-Paced Learning
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Mass Communication
Communication
Self-Paced Learning
Free
Public communication and mass media have a great influence on our daily behavior and our relationship communications. We develop our understanding ...
Short Courses
8 Lectures
Self-Paced Learning
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Interpersonal Communication
Business
Self-Paced Learning
Free
Communication is taking place when two or more people dwelling in the same place are aware of each other’s presence. The communication may be subtl...
Short Courses
18 Lectures
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Business
Self-Paced Learning
Free
We participate in groups and teams at all stages and phases of our lives, from play groups, to members of an athletic team, to performing in a band...
Short Courses
19 Lectures
Self-Paced Learning
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Speech Writing
Communication
Self-Paced Learning
Free
Speech Writing is an art of conveying a message to your audience. Either through oral communication or through other means, such as power point sli...
Short Courses
11 Lectures
Self-Paced Learning
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Organizational Communication
Communication
Self-Paced Learning
Free
Organizations can be thought of as systems of people who are in constant motion. Organizations are social systems that rely on communication to exi...
Short Courses
22 Lectures
Self-Paced Learning
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Advanced human communication
Advanced Diploma Courses
Self-Paced Learning
Free
On a daily basis human being, regardless of who they are or where they come from, all take part in interpersonal communication. Often, we are unawa...
Advanced Diploma Courses
3 Lectures
Self-Paced Learning
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Free
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Introduction to Business Planning and Strategy
Business
Self-Paced Learning
Free
Growing a business means taking many decisions about the way you want to expand your operations. Creating a strategic plan is a key component of pl...
Short Courses
21 Lectures
Self-Paced Learning
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Crisis Management
Business
Self-Paced Learning
Free
Catastrophic workplace incidents impact people in ways that can have lasting negative consequences. Even crisis-prepared companies often overlook t...
Short Courses
16 Lectures
Self-Paced Learning
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Free
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Corporate Communication
Business
Self-Paced Learning
Free
It is difficult to overstate the critical importance of effective communication for most businesses and organizations. It is through effective com...
Short Courses
5 Lectures
Self-Paced Learning
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Customer Service Skills Sets
Business
Self-Paced Learning
Free
Customer service workers employ a variety of tools and technologies to discern their customer's needs and wants. Since the flow of customer connect...
Short Courses
8 Lectures
Self-Paced Learning
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Customer Service Duties
Business
Self-Paced Learning
Free
Customer service workers may be assigned to workstations equipped with a telephone, headset, and computer. Others may be asked to work in a retail ...
Short Courses
8 Lectures
Self-Paced Learning
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CREATING A VISUAL IMPRESSION IN BUSINESS
Business
Self-Paced Learning
Free
Visual communication is influenced the most by what customers see, not by what they hear or read, and can be used to attract customers’ attention, ...
Short Courses
10 Lectures
Self-Paced Learning
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The Art And Science Of- Dialogues In Bus
Business
Self-Paced Learning
Free
What fraction of the stage performance of an actor or actress is good because of what he or she is doing versus what he or she is saying? More than...
Short Courses
13 Lectures
Self-Paced Learning
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Providing Information For Customers
Business
Self-Paced Learning
Free
As a result, while you may not be responsible for a lot of writing in customer service, you will constantly use the patterns and forms of communica...
Short Courses
24 Lectures
Self-Paced Learning
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Understanding Your Clients
Business
Self-Paced Learning
Free
Comparing the job of a customer service representative with an actor on a stage is not a perfect analogy. For example, although actors do interact ...
Short Courses
13 Lectures
Self-Paced Learning
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UNDERSTANDING BUSINESS COMMUNICATION
Business
Self-Paced Learning
Free
Communication is the act of conveying meanings by the use of mutually recognized signs, symbols, and semiotic rules from one person or group to ano...
Short Courses
22 Lectures
Self-Paced Learning
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LISTENING TO YOUR CUSTOMERS
Business
Self-Paced Learning
Free
In contrast to actors who perform on television or in film, the stage actor performs in front of a live audience. Because there are no cameras to s...
Short Courses
17 Lectures
Self-Paced Learning
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Customer Service Training
Business
5
5
Free
5
5 (1)
Customer service representatives are expected to be in charge of customer interactivity to the best of their ability. Quite a lot is expected of th...
Short Courses
10 Lectures
Self-Paced Learning
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