Communication
Communication
At work place, in school and in our relationships the need to understand and take control of our emotions is and has been touted as one of the grea...
Add to Wishlist
Free
Special
Career Development
Building a career in customer service involves a lot of development and hard work. The nature of customer support work tends to lend itself to this...
Add to Wishlist
Free
New
Communication
Public communication and mass media have a great influence on our daily behavior and our relationship communications. We develop our understanding ...
Add to Wishlist
Free
New
Communication
Organizations can be thought of as systems of people who are in constant motion. Organizations are social systems that rely on communication to exi...
Add to Wishlist
Free
Special
Advanced Diploma Courses
On a daily basis human being, regardless of who they are or where they come from, all take part in interpersonal communication. Often, we are unawa...
Add to Wishlist
Free
Special
Growing a business means taking many decisions about the way you want to expand your operations. Creating a strategic plan is a key component of pl...
Add to Wishlist
Free
Special
Business
Catastrophic workplace incidents impact people in ways that can have lasting negative consequences. Even crisis-prepared companies often overlook t...
Add to Wishlist
Free
Special
Business
It is difficult to overstate the critical importance of effective communication for most businesses and organizations. It is through effective com...
Add to Wishlist
Free
Featured
Special
Advanced Diploma Courses
Excellent customer service is not about sustaining the client; it is about wowing the customer. Customer service is a vital slogan in the business ...
Add to Wishlist
Free
Featured
Special
Advanced Diploma Courses
Communication is such a vital part of each of us that it contributes heavily to the success or failure of every human activity. People can’t live a...
Add to Wishlist
Free
Hot
Business
Customer service workers employ a variety of tools and technologies to discern their customer's needs and wants. Since the flow of customer connect...
Add to Wishlist
Free
Hot
Business
Customer service workers may be assigned to workstations equipped with a telephone, headset, and computer. Others may be asked to work in a retail ...
Add to Wishlist
Free
Special
Visual communication is influenced the most by what customers see, not by what they hear or read, and can be used to attract customers’ attention, ...
Add to Wishlist
Free
Special
What fraction of the stage performance of an actor or actress is good because of what he or she is doing versus what he or she is saying? More than...
Add to Wishlist
Free
Hot
Business
Comparing the job of a customer service representative with an actor on a stage is not a perfect analogy. For example, although actors do interact ...
Add to Wishlist
Free
New
Business
Communication is the act of conveying meanings by the use of mutually recognized signs, symbols, and semiotic rules from one person or group to ano...
Add to Wishlist
Free
Special
Business
In contrast to actors who perform on television or in film, the stage actor performs in front of a live audience. Because there are no cameras to s...
Add to Wishlist
Free
New
Business
We all respond in our own unique manner to stress, trauma and tragedy. Many people lose their ability in their personal life and work and become im...
Add to Wishlist
Free
Hot
Business
Customer service representatives are expected to be in charge of customer interactivity to the best of their ability. Quite a lot is expected of th...
Add to Wishlist
Free
Hot
Building loyalty and lasting relationships with a customer is the goal of every firm. Building a better relationship and better process to effectiv...
Add to Wishlist
Free
Special
Business
When Corporate Behavior principles are applied, it makes businesses to operate optimally in an environment that reflects a positive set of values a...
Add to Wishlist
Free
Business Communication is goal oriented. The rules, regulations and policies of an organization must be properly conveyed to employees, existing an...
Add to Wishlist
Free
Entrepreneurship means different things to everyone, but ultimately, it's about creating your own success story. Money or idea only does not guaran...
Add to Wishlist
Free
Special
Business
Telemarketing is a marketing conundrum that the telephone offers the most direct method of getting through to potential customers, but also has the...
Add to Wishlist
Free