Communication
Intelligence is considered as one of the most desirable personality qualities in today’s society. I.Q. tests are presently employed for many purpos...
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Free
Business
At work place, in school and in our relationships the need to understand and take control of our emotions is and has been touted as one of the grea...
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₦10,000
₦3,500
Communication
Building a career in customer service involves a lot of development and hard work. The nature of customer support work tends to lend itself to this...
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₦3,500
₦2,000
Business
Imagine you wake up one morning and read a news flash on your smartphone or other mobile device that a major fire threatens your office building. Y...
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₦3,500
₦2,000
Communication
Public communication and mass media have a great influence on our daily behavior and our relationship communications. We develop our understanding ...
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₦3,500
₦2,000
Business
Communication is taking place when two or more people dwelling in the same place are aware of each other’s presence. The communication may be subtl...
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₦3,500
₦2,500
Business
We participate in groups and teams at all stages and phases of our lives, from play groups, to members of an athletic team, to performing in a band...
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₦3,500
₦2,500
Communication
Speech Writing is an art of conveying a message to your audience. Either through oral communication or through other means, such as power point sli...
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₦3,500
₦2,000
Communication
Organizations can be thought of as systems of people who are in constant motion. Organizations are social systems that rely on communication to exi...
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₦3,500
₦2,000
Advanced Diploma Courses
On a daily basis human being, regardless of who they are or where they come from, all take part in interpersonal communication. Often, we are unawa...
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Free
Growing a business means taking many decisions about the way you want to expand your operations. Creating a strategic plan is a key component of pl...
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₦3,500
₦2,500
Business
Catastrophic workplace incidents impact people in ways that can have lasting negative consequences. Even crisis-prepared companies often overlook t...
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₦5,000
₦2,500
Business
It is difficult to overstate the critical importance of effective communication for most businesses and organizations. It is through effective com...
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Free
Advanced Diploma Courses
Excellent customer service is not about sustaining the client; it is about wowing the customer. Customer service is a vital slogan in the business ...
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Free
Advanced Diploma Courses
Communication is such a vital part of each of us that it contributes heavily to the success or failure of every human activity. People can’t live a...
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Free
Business
Customer service workers employ a variety of tools and technologies to discern their customer's needs and wants. Since the flow of customer connect...
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Free
Business
Customer service workers may be assigned to workstations equipped with a telephone, headset, and computer. Others may be asked to work in a retail ...
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₦3,500
₦2,000
Visual communication is influenced the most by what customers see, not by what they hear or read, and can be used to attract customers’ attention, ...
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₦3,500
₦2,000
What fraction of the stage performance of an actor or actress is good because of what he or she is doing versus what he or she is saying? More than...
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₦3,500
₦2,000
Business
As a result, while you may not be responsible for a lot of writing in customer service, you will constantly use the patterns and forms of communica...
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₦3,500
₦2,000
Business
Comparing the job of a customer service representative with an actor on a stage is not a perfect analogy. For example, although actors do interact ...
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₦3,500
₦2,000
Business
Communication is the act of conveying meanings by the use of mutually recognized signs, symbols, and semiotic rules from one person or group to ano...
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₦3,500
₦2,000
Business
In contrast to actors who perform on television or in film, the stage actor performs in front of a live audience. Because there are no cameras to s...
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₦3,500
₦2,000
Business
Customer service representatives are expected to be in charge of customer interactivity to the best of their ability. Quite a lot is expected of th...
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₦3,500
₦2,500