Organizations can be thought of as systems of people who are in constant motion. Organizations are social systems that rely on communication to exi...

Through group and team work we can save time and resources, enhance the quality of our work, succeed professionally, or accomplish socio-political ...

Building a career in customer service involves a lot of development and hard work. The nature of customer support work tends to lend itself to this...

Customer service workers employ a variety of tools and technologies to discern their customer's needs and wants. Since the flow of customer connect...

Customer service workers may be assigned to workstations equipped with a telephone, headset, and computer. Others may be asked to work in a retail ...

Visual communication is influenced the most by what customers see, not by what they hear or read, and can be used to attract customers’ attention, ...

What fraction of the stage performance of an actor or actress is good because of what he or she is doing versus what he or she is saying? More than...

Comparing the job of a customer service representative with an actor on a stage is not a perfect analogy. For example, although actors do interact ...

Communication is the act of conveying meanings by the use of mutually recognized signs, symbols, and semiotic rules from one person or group to ano...

We all respond in our own unique manner to stress, trauma and tragedy. Many people lose their ability in their personal life and work and become im...

Customer service representatives are expected to be in charge of customer interactivity to the best of their ability. Quite a lot is expected of th...

Building loyalty and lasting relationships with a customer is the goal of every firm. Building a better relationship and better process to effectiv...

When Corporate Behavior principles are applied, it makes businesses to operate optimally in an environment that reflects a positive set of values a...

Business Communication is goal oriented. The rules, regulations and policies of an organization must be properly conveyed to employees, existing an...