Communication
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Intelligence is considered as one of the most desirable personality qualities in today’s society. I.Q. tests are presently employed for many purpos...
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At work place, in school and in our relationships the need to understand and take control of our emotions is and has been touted as one of the grea...
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Communication
Building a career in customer service involves a lot of development and hard work. The nature of customer support work tends to lend itself to this...
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Imagine you wake up one morning and read a news flash on your smartphone or other mobile device that a major fire threatens your office building. Y...
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Communication
Public communication and mass media have a great influence on our daily behavior and our relationship communications. We develop our understanding ...
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Communication is taking place when two or more people dwelling in the same place are aware of each other’s presence. The communication may be subtl...
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We participate in groups and teams at all stages and phases of our lives, from play groups, to members of an athletic team, to performing in a band...
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Communication
Speech Writing is an art of conveying a message to your audience. Either through oral communication or through other means, such as power point sli...
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Communication
Organizations can be thought of as systems of people who are in constant motion. Organizations are social systems that rely on communication to exi...
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Advanced Diploma Courses
On a daily basis human being, regardless of who they are or where they come from, all take part in interpersonal communication. Often, we are unawa...
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Growing a business means taking many decisions about the way you want to expand your operations. Creating a strategic plan is a key component of pl...
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Catastrophic workplace incidents impact people in ways that can have lasting negative consequences. Even crisis-prepared companies often overlook t...
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It is difficult to overstate the critical importance of effective communication for most businesses and organizations. It is through effective com...
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Advanced Diploma Courses
Excellent customer service is not about sustaining the client; it is about wowing the customer. Customer service is a vital slogan in the business ...
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Advanced Diploma Courses
Communication is such a vital part of each of us that it contributes heavily to the success or failure of every human activity. People can’t live a...
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Customer service workers employ a variety of tools and technologies to discern their customer's needs and wants. Since the flow of customer connect...
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Customer service workers may be assigned to workstations equipped with a telephone, headset, and computer. Others may be asked to work in a retail ...
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Visual communication is influenced the most by what customers see, not by what they hear or read, and can be used to attract customers’ attention, ...
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What fraction of the stage performance of an actor or actress is good because of what he or she is doing versus what he or she is saying? More than...
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As a result, while you may not be responsible for a lot of writing in customer service, you will constantly use the patterns and forms of communica...
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Comparing the job of a customer service representative with an actor on a stage is not a perfect analogy. For example, although actors do interact ...
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Communication is the act of conveying meanings by the use of mutually recognized signs, symbols, and semiotic rules from one person or group to ano...
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In contrast to actors who perform on television or in film, the stage actor performs in front of a live audience. Because there are no cameras to s...
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Customer service representatives are expected to be in charge of customer interactivity to the best of their ability. Quite a lot is expected of th...
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