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Crisis Management

Catastrophic workplace incidents impact people in ways that can have lasting negative consequences. Even crisis-prepared companies often overlook these needs. Effective response to a workplace crisis a violent act, a serious injury or fatality or some type of natural or man-made disaster requires an understanding of what people need from management and how to provide it.

Sometimes back it was reported that in Lagos, Ikeja, a construction worker was killed when a 100,000-pound concrete slab tipped over on him in an accident similar to one that killed three construction workers in in another incident in Apapa. Likewise, it was reported that a clerk at a drugstore in Abuja, was stabbed and killed when he confronted a man stealing razors and blades.

A factory worker in Sango Ota was also killed when he was pinned between some equipment in a forklift accident. His coworkers watched as he was freed and transported to a local hospital, where he was pronounced dead. Almost daily, employees are killed or seriously injured in the workplace while coworkers look on. Sometimes a single employee is involved in a life-threatening situation.

At other times, an entire work force might be in jeopardy, such as when an explosion, fire or natural disaster strikes. What do employees need beyond basic survival following a workplace disaster? They need immediate aid and assurance of safety; information and reassurance; understanding and ongoing support; and a rapid return to productivity.

Other constituents, like family members, institutional investors, customers, suppliers and distributors, also have variations on these same needs. There are right ways and wrong ways to provide for these needs. Unfortunately, companies tend to be least prepared in addressing these human-side aspects of crisis. Responsible employers should establish in advance a Humanitarian Response Team, which is trained and poised to address specifically, and only, the human side of workplace tragedies.

To effectively deal with a crisis, companies should be able to react correctly when such situations arise. Being prepared for a crisis is about building the capacity of employees to tackle serious disasters by equipping them with the knowledge on how to make serious but important decisions that will safely steer the organization through the storm. HR teams must ensure that the strategic plan takes into account the health, safety and welfare of employees. Through collaboration with other organizational leaders, HR can assure that the human capital is taken care of in all crisis management and business continuity plans

Completing this course should take you approximately 3 hours. Upon successful completion of this course, you will be able to:

    • Explain what crisis management involves;
    • Describe and identify different types of crisis;
    • Describe the phases of crisis; and
    • Describe problems leading to crisis management

Course Curriculum

SECTION 1: CRISIS MANAGEMENT – MEANING- NEED AND ITS FEATURES

1
What is Crisis?
Self-Paced
2
Crisis Management
Self-Paced
3
Types of Crisis
Self-Paced
4
Crisis Management Model
Self-Paced
5
Structural Functions Systems Theory
Self-Paced
6
Crisis Management Plan
Self-Paced
7
Characteristics of Crisis Management Plan
8
Quiz
15 questions

SECTION 2: OVERVIEW OF CRISIS COMMUNICATION

1
Crisis Communication – Meaning, Need And Its Process
Self-Paced
2
Crisis Communication Process
Self-Paced
3
Crisis Management Team
Self-Paced
4
Crisis Management Team function
Self-Paced
5
Ways to Overcome Organizational Crisis
Self-Paced
6
Managing Stress during Crisis
Self-Paced
7
Role of Employees in Crisis Management
Self-Paced
8
Why Organizations need to Communicate Effectively During Crises
Self-Paced
9
Quiz
5 questions
10
Wrapping Up
Self-Paced

Certification

Coursepedia Demo Certificate
Showcase your achievements with a Valuable Certificate. Your certificate is the official recognition for your Learning achievements on Coursepedia. This is optional, but highly recommended after course completion. Verified Certificates issued by Coursepedia can differentiate you against competitions and also establishes you as a continuous learner anyday, anytime. Employers are always looking for people who never want to stop learning.

SECTION 1: CRISIS MANAGEMENT - MEANING- NEED AND ITS FEATURES

1
What is Crisis?
Self-Paced
2
Crisis Management
Self-Paced
3
Types of Crisis
Self-Paced
4
Crisis Management Model
Self-Paced
5
Structural Functions Systems Theory
Self-Paced
6
Crisis Management Plan
Self-Paced
7
Characteristics of Crisis Management Plan
8
Quiz
15 questions

SECTION 2: OVERVIEW OF CRISIS COMMUNICATION

1
Crisis Communication – Meaning, Need And Its Process
Self-Paced
2
Crisis Communication Process
Self-Paced
3
Crisis Management Team
Self-Paced
4
Crisis Management Team function
Self-Paced
5
Ways to Overcome Organizational Crisis
Self-Paced
6
Managing Stress during Crisis
Self-Paced
7
Role of Employees in Crisis Management
Self-Paced
8
Why Organizations need to Communicate Effectively During Crises
Self-Paced
9
Quiz
5 questions
10
Wrapping Up
Self-Paced
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