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The success of every leader is the determined by the ability to effectively adopt the right leadership skills for every situation. The question of what makes a good leader—in other words, what are leadership skills—is widely debated. It is clear that the ability to lead effectively relies on a number of key skills, but also […]

At work place, in school and in our relationships the need to understand and take control of our emotions is and has been touted as one of the greatest leadership skills.

Building a career in customer service involves a lot of development and hard work. The nature of customer support work tends to lend itself to this short term, firefighting, just-cross-things-off-the list natural cadence.

Business Acumen in every business is important as there is a need for leaders at all levels who are able to hold the different strings together and make decisions for the benefit of the whole organisation.

A simple definition is that leadership is the art of motivating a group of people to act toward achieving a common goal. In a business setting, this can mean directing workers and colleagues with a strategy to meet the company’s needs.

Evered pointed out a paradigm in which ‘the process of creating an organizational culture for coaching becomes the core managerial activity’, and where coaching is viewed ‘not as a subset of the field of management, but rather as the heart of management’.

The average person today spends 118 minutes per day on social media. Teens spend even more time averaging an amazing nine hours each day. This provides ample opportunity for people to share their personal stories, upload pictures, comment on tweets and “like” posts that they read. While some individuals maintain professional profiles on sites such […]

To develop an effective business model for your company, draw a picture that establishes a structure so your employees can produce products or services for customers in a profitable way. A business model typically includes a description of your customers, how customers use your product, how you distribute your product and details about how you […]

Dictionary.com’s first definition of trust is “reliance on the integrity, strength, ability, surety, etc., of a person or thing; confidence”. The website prompts also that it is “the obligation or responsibility imposed on a person in whom confidence or authority is placed: a position of trust”. Both definitions imply that trust is a relationship of […]

Human Resource Management (HRM) is concerned with the “people” dimension in management. One of the most important activities of human resource management is to develop and implement an effective Human Resource (HR) policy .HR policies are generalized guidelines and principles, which help management in decision making with regard to human resources. HR policy includes recruitment, […]