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Building Trust as a Leader

Building Trust as a Leader

Dictionary.com’s first definition of trust is “reliance on the integrity, strength, ability, surety, etc., of a person or thing; confidence”. The website prompts also that it is “the obligation or responsibility imposed on a person in whom confidence or authority is placed: a position of trust”. Both definitions imply that trust is a relationship of reliance: indeed, a relationship without trust is no relationship at all. Trust is therefore both an emotional and a rational (cognitive, calculative, and rational) act. The emotions associated with it include affection, gratitude, security, confidence, acceptance, interest, admiration, respect, liking, appreciation, contentment, and satisfaction, all of them necessary ingredients of psychological health. The logic of it is grounded in assessments of a party’s dependability, which play a significant role in decisions to trust. As expected, there are different intensities to trust, depending on why one grants trust and why it is accepted: knowing the different types of trust informs decision-making at each level. Strangely, however, despite instinctive recognition of the importance of trust in human affairs, its conceptualization in the workplace remains limited in the literature but grew in the 1990s, while actions to foster it in that environment are still not readily discernible in practice. In organizations, business processes be they management, operational, or supporting processes are conducted via relationships. Since trust among interacting parties is the foundation of effective relationships, it stands to reason that organizations can reap benefits from strengthening it. As a matter of fact, high-trust environments correlate positively with high degrees of personnel involvement, commitment, and organizational success. Decided advantages include increased value; accelerated growth; market and societal trust; reputation and recognizable brands; effortless communication; enhanced innovation; positive, transparent relationships with personnel and other stakeholders; improved collaboration and partnering; fully aligned systems and structures; heightened loyalty; powerful contributions of discretionary energy; strong innovation, engagement, confidence, and loyalty; better execution; increased adaptability; and robust retention and replenishment of knowledge workers. Nothing is as relevant as the ubiquitous impact of high trust

Upon completion of this course, you should be able to

  • Understand why it is important to be concerned with trust when leading individuals and teams
  • Gain awareness of the elements of trust, the factors that erode trust, and what you can do to build and sustain trust
  • Learn a common language for enhancing trusting relationships and becoming a more trustworthy leader
  • Improve morale and retention through creating a culture of trust that allows creativity, productivity, and commitment to flourish
  • Diagnose trust issues, manage trust conversations, and revive broken trust
  • And many more

 

Course Curriculum

SECTION 1: UNDERSTANDING LEADERSHIP

1
 
Introduction to Leadership
 
Self-Paced
2
 
Styles of Leadership
 
Self-Paced
3
 
Capabilities of Great Strategic Leaders
 
Self-Paced
4
 
The Nine Themes of Outstanding Leadership
 
Self-Paced
5
 
The Four Failures of Leaders
 
Self-Paced
6
 
Effectively Delegating Tasks
 
Self-Paced
7
 
Quiz
 
10 questions

SECTION 2: TRUST IN THE WORKPLACE

1
 
The Concept of Trust
 
Self-Paced
2
 
Trust as a Key Leadership Competency
 
Self-Paced
3
 
Enhancing Personal Credibility
 
Self-Paced
4
 
Effective Leadership
 
Self-Paced
5
 
Creating a Trusting Company
 
Self-Paced
6
 
Drivers of Trust (% Respondents)
 
Self-Paced
7
 
Listening is Key to Good Communication
 
Self-Paced
8
 
Leadership Myths
 
Self-Paced
9
 
The Leadership Moment
 
Self-Paced
10
 
Theory U: Leading From the Future as it Emerges
 
Self-Paced
11
 
Seven Essential Leadership Capabilities
 
Self-Paced
12
 
The Key Role of Line Managers
 
Self-Paced
13
 
Creating a Trusting Company
 
Self-Paced
14
 
Quiz
 
10 questions

SECTION 3: NEURO-LINGUISTIC PROGRAMMING IN TRUST BUILDING

1
 
Overview of Neuro-Linguistic Programming
 
Self-Paced
2
 
Perspectives on Trust
 
Self-Paced
3
 
World Politics, Religions, and Fear
 
Self-Paced
4
 
Biases of Individuals, Groups, and Organizations
 
Self-Paced
5
 
Learning in Organizations
 
Self-Paced
6
 
Storytelling
 
Self-Paced
7
 
Perceptions of Reality and Power
 
Self-Paced
8
 
Applying Laws of Power and Getting Inside
 
Self-Paced
9
 
Types of Trust
 
Self-Paced
10
 
How Your Emotion May Affect Your Trust
 
Self-Paced
11
 
Wrapping Up
 
Self-Paced
12
 
Quiz
 
10 questions

 

SECTION 1: UNDERSTANDING LEADERSHIP

1
Introduction to Leadership
Self-Paced
2
Styles of Leadership
Self-Paced
3
Capabilities of Great Strategic Leaders
Self-Paced
4
The Nine Themes of Outstanding Leadership
Self-Paced
5
The Four Failures of Leaders
Self-Paced
6
Effectively Delegating Tasks
Self-Paced
7
Quiz
10 questions

SECTION 2: TRUST IN THE WORKPLACE

1
The Concept of Trust
Self-Paced
2
Trust as a Key Leadership Competency
Self-Paced
3
Enhancing Personal Credibility
Self-Paced
4
Effective Leadership
Self-Paced
5
Creating a Trusting Company
Self-Paced
6
Drivers of Trust (% Respondents)
Self-Paced
7
Listening is Key to Good Communication
Self-Paced
8
Leadership Myths
Self-Paced
9
The Leadership Moment
Self-Paced
10
Theory U: Leading From the Future as it Emerges
Self-Paced
11
Seven Essential Leadership Capabilities
Self-Paced
12
The Key Role of Line Managers
Self-Paced
13
Creating a Trusting Company
Self-Paced
14
Quiz
10 questions

SECTION 3: NEURO-LINGUISTIC PROGRAMMING IN TRUST BUILDING

1
Overview of Neuro-Linguistic Programming
Self-Paced
2
Perspectives on Trust
Self-Paced
3
World Politics, Religions, and Fear
Self-Paced
4
Biases of Individuals, Groups, and Organizations
Self-Paced
5
Learning in Organizations
Self-Paced
6
Storytelling
Self-Paced
7
Perceptions of Reality and Power
Self-Paced
8
Applying Laws of Power and Getting Inside
Self-Paced
9
Types of Trust
Self-Paced
10
How Your Emotion May Affect Your Trust
Self-Paced
11
Wrapping Up
Self-Paced
12
Quiz
10 questions

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Study Mode: Online
Course view: 84859
Enrolled: 72286 students
Duration: Self-Paced Learning
Lectures: 30
Course type: Short Courses
Certificate of Completion: FREE
Price:
₦3,500 ₦2,499
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