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For some years now there has been significant change in the culture of many organizations, a shift in the way employees are valued and treated and ...
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Business environment can be regarded as the total of all external and internal factors that influence a business. It is importnat to note that exte...
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Growing a business means taking many decisions about the way you want to expand your operations. Creating a strategic plan is a key component of pl...
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The capital structure is the particular combination of debt and equity used by a company to finance its overall operations and growth. Debt come...
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Corporate finance is one of the most important subjects in the financial domain. It is deep rooted in our daily lives. All of us work in big or sma...
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Human resource management is the strategic approach to the effective management of people in a company or organization such that they help their bu...
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Financial accounting is a specific branch of accounting involving a process of recording, summarizing, and reporting the myriad of transactions res...
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Communication is such a vital part of each of us that it contributes heavily to the success or failure of every human activity. People can’t live a...
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Visual communication is influenced the most by what customers see, not by what they hear or read, and can be used to attract customers’ attention, ...
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What fraction of the stage performance of an actor or actress is good because of what he or she is doing versus what he or she is saying? More than...
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The fundamental duties of a customer service worker (CSW) are to answer questions and resolve problems. Success often depends on how well the CSW i...
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As a result, while you may not be responsible for a lot of writing in customer service, you will constantly use the patterns and forms of communica...
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Comparing the job of a customer service representative with an actor on a stage is not a perfect analogy. For example, although actors do interact ...
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Communication is the act of conveying meanings by the use of mutually recognized signs, symbols, and semiotic rules from one person or group to ano...
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In contrast to actors who perform on television or in film, the stage actor performs in front of a live audience. Because there are no cameras to s...
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Managing the cost involved in the production and delivery of your product or service to your client is one of the best ways to optimize for product...
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Customer service representatives are expected to be in charge of customer interactivity to the best of their ability. Quite a lot is expected of th...
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Building loyalty and lasting relationships with a customer is the goal of every firm. Building a better relationship and better process to effectiv...
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When Corporate Behavior principles are applied, it makes businesses to operate optimally in an environment that reflects a positive set of values a...
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It is possible that entrepreneurship is at the top of your goal list as a business student, but you have to know it comes with hard road due to dai...
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Business Communication is goal oriented. The rules, regulations and policies of an organization must be properly conveyed to employees, existing an...
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Entrepreneurship means different things to everyone, but ultimately, it's about creating your own success story. Money or idea only does not guaran...
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Strategic management is a continuous process of strategic analysis, strategy creation, implementation and monitoring, used by organizations with th...
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It’s often said that it’s cheaper to keep existing customers than to find new ones. One bad customer service experience can swear you off a product...
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