Instructor
Saylor Academy
Understanding Business Communication
Communication is the act of conveying meanings by the use of mutually recognized signs, symbols, and semiotic rules from one ...
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Course details
Duration
Self-Paced Learning
Lectures
22
Quizzes
3
Level
Short Courses
- Curriculum
- Reviews
SECTION 1: WHAT IS COMMUNICATION?
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1
Introduction To Communication -
2
Defining Communication
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3
Why Is It Important To Communicate Well?
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4
Influence Of Communication On You And The Recipients
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5
Communication And Its Influence On Learning
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6
Communication Skills As Desired By Business And Industry
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7
Source And Message As Essential Components Of Communication
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8
Receiver, Feedback And Context As Essential Components Of Communication
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9
The Special Nature Of Customer Service Communication
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10
Quiz
SECTION 2: TYPES OF COMMUNICATION THAT IMPACTS CUSTOMER SERVICE EXCHANGES
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11
Communication In Context
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12
Your Responsibilities And Preparedness As A Communicator
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13
The Prepared Communicator Is Organized And Clear
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14
The Prepared Communicator Is Concise And Punctual
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15
Communicator Is Ethical
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16
The Ethical Communicator Is Respectful And Trustworthy
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17
Types Of Communications
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18
Intrapersonal and Interpersonal Communications
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19
Group, Public And Mass Communications
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20
Quiz
SECTION 3: MODES OF COMMUNICATION
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