The Customer Service Workplace
The fundamental duties of a customer service worker (CSW) are to answer questions and resolve problems. Success often depends on ...
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Course details
Duration
Self-Paced Learning
Lectures
15
Quizzes
3
Course type
Short Courses
- Curriculum
- Reviews
SECTION 1: THE WORK PLACE
SECTION 2: MARKETING: FUNDAMENTAL TERMS AND CONCEPTS
SECTION 3: VERBAL AND NONVERBAL COMMUNICATION
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