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Special course
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Business
Customer Service, Entrepreneurship, Short Courses
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The Customer Service Workplace

The fundamental duties of a customer service worker (CSW) are to answer questions and resolve problems. Success often depends on ... Show more
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Course details
Duration Self-Paced Learning
Lectures 15
Quizzes 3
Level Short Courses
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The Customer Service Workplace
Coursepedia
Category:
Business
Customer Service, Entrepreneurship, Short Courses
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customer service workplace
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SECTION 1: THE WORK PLACE
SECTION 2: MARKETING: FUNDAMENTAL TERMS AND CONCEPTS
SECTION 3: VERBAL AND NONVERBAL COMMUNICATION
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