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Introduction to Hotel Management

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Study Mode: Online
Course view: 13367
Enrolled: 1612 students
Duration: Self-Paced Learning
Lectures: 17
Course type: All levels
Certificate of Completion: FREE
Introduction to Hotel Management

Hotel management is an important and fast-growing industry in the modern world. In this course titled “Introduction to Hotel Management,” you will learn the characteristics of the hospitality industry, such as the different types of accommodations, their services and amenities, the types of clientele they serve, and the principles of management. The scope of the hospitality industry will also be discussed, with the range of services in the sector including food and beverage operations, entertainment, recreation, and leisure activities, and hotel management.

The accommodation sector, one of the most important parts of the hospitality industry, is comprised of different types of accommodation. This course will cover the essential principles of managing front-office operations in the hospitality industry, including the basics of customer service, guest relations, and reservation systems.

SECTION 1: INTRODUCTION TO HOTEL MANAGEMENT

1
What is Hospitality?
Self-Paced
2
Characteristics of the Hospitality Industry
Self-Paced
3
Scope of the Hospitality Industry
Self-Paced
4
Career Prospect of the Hospitality Industry
Self-Paced
5
Quiz
10 questions

SECTION 2: THE ACCOMMODATION SECTOR

1
Classification of Accommodation Establishment
Self-Paced
2
Hotels and Their Classifications
Self-Paced
3
Types of Accommodation
Self-Paced
4
Quiz
5 questions

SECTION 3: MANAGING FRONT OFFICE OPERATIONS

1
Introduction to Front Office Operations
Self-Paced
2
Front Office Functions
Self-Paced
3
Front-of-the-House Operations
Self-Paced
4
Back-of-the – House Operations
Self-Paced
5
Front Office: Organisational Structure
Self-Paced
6
Quiz
5 questions

SECTION 4: INTRODUCTION TO HOUSEKEEPING

1
Housekeeping
Self-Paced
2
Organisation of Housekeeping Department
Self-Paced
3
The Functions of the Housekeeping Department
Self-Paced
4
Management of Guest Amenities
Self-Paced
5
Room Status Codes
Self-Paced
6
Quiz
5 questions

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Introduction to Hotel Management
Price:
₦10,000 ₦3,000