fbpx
Study Mode: Online
Enrolled: 22215 students
Duration: Self-Paced Learning
Lectures: 23
Video: 5 Minutes
Course type: Diploma Course
Verified Certificate: NGN 10,000
Diploma in Quality Management

Quality management ensures the consistency of an organization, product or service. It has four main components: quality planning, quality assurance, quality control and improvement of the service. Quality management focuses not only on the quality of the products and services, but also on the means to achieve them. Therefore, quality management uses quality assurance and process control as well as products to achieve consistent quality. Quality determines what a customer wants and is willing to pay for it. Consequently, quality can be characterized as fitness for intended use or, in other words, how well the product performs its intended function.

We tend to think of Quality Management activities as occurring primarily in companies, and especially in manufacturing. We are all engaged in quality control, though. Think of a certain time that you needed to do something to achieve a certain purpose or to have a continuous service. You probably began by planning how to do this. Then you put your strategy into action to test it out for a time. Then you went on to notice changes needed to improve it. You were basically doing quality management — you continued to improve the quality of achieving the goal or the service.

Maybe you’ve worked within an organization for a supervisor. The supervisor asserted some of the goals you were going to achieve, as well as certain tasks you were going to be doing. As you were working on this, you and your supervisor were monitoring how well you were doing your job. Maybe the supervisor shared feedback on how you were doing, as well as some suggestions for making things better. You may have had an annual performance assessment meeting with the supervisor at which you received an official rating of how well you were doing. Those practices are called performance management of employees. They are a type of quality control — although the word “control” may be negative in this situation.

Having completed this course, you will be able to:

  • Describe an overview of Quality Management
  • Define Quality Management Terminologies.
  • Define Total Quality Management
  • Explain Total Quality Management tools and external benchmarking
  • Describe and explain ISO 9000
  • What Lean Management is.
  • Describe Six Sigma Quality

 

Course Curriculum

SECTION 1: INTRODUCTION TO QUALITY MANAGEMENT

1
Understanding Quality Management

4 minutes 46 seconds

2
Quality

Self-Paced

3
Dimensions of Quality

Self-Paced

4
Principles of Quality Management

Self-Paced

5
Benefits of Quality Management

Self-Paced

6
Linking quality management system to organizational performance

Self-Paced

7
Quiz

10 questions

SECTION 2: QUALITY MANAGEMENT

1
Terms in Quality Management

Self-Paced

2
Total Quality Management

Self-Paced

3
Four-level model in TQM

Self-Paced

4
Components of TQM

Self-Paced

5
Benefits of TQM

Self-Paced

6
Benchmarking

Self-Paced

7
Challenges associated with benchmarking common

Self-Paced

8
ISO9000

Self-Paced

9
Quiz

10 questions

SECTION 3: LEAN MANAGEMENT

1
Introduction to Lean Management

Self-Paced

2
The benefits of the Application of Lean Management

Self-Paced

3
Quiz

5 questions

SECTION 4: SIX SIGMA

1
Introduction to Six Sigma

Self-Paced

2
What is Six Sigma?

Self-Paced

3
The 5 Key Principles of Six Sigma

Self-Paced

4
The Six Sigma Methodology

Self-Paced

5
The Six Sigma Process of Business Transformation

Self-Paced

6
Six Sigma Techniques

Self-Paced

7
Wrapping Up

Self-Paced

8
Quiz

5 questions

SECTION 1: INTRODUCTION TO QUALITY MANAGEMENT

1
Understanding Quality Management
4 minutes 46 seconds
2
Quality
Self-Paced
3
Dimensions of Quality
Self-Paced
4
Principles of Quality Management
Self-Paced
5
Benefits of Quality Management
Self-Paced
6
Linking quality management system to organizational performance
Self-Paced
7
Quiz
10 questions

SECTION 2: QUALITY MANAGEMENT

1
Terms in Quality Management
Self-Paced
2
Total Quality Management
Self-Paced
3
Four-level model in TQM
Self-Paced
4
Components of TQM
Self-Paced
5
Benefits of TQM
Self-Paced
6
Benchmarking
Self-Paced
7
Challenges associated with benchmarking common
Self-Paced
8
ISO9000
Self-Paced
9
Quiz
10 questions

SECTION 3: LEAN MANAGEMENT

1
Introduction to Lean Management
Self-Paced
2
The benefits of the Application of Lean Management
Self-Paced
3
Quiz
5 questions

SECTION 4: SIX SIGMA

1
Introduction to Six Sigma
Self-Paced
2
What is Six Sigma?
Self-Paced
3
The 5 Key Principles of Six Sigma
Self-Paced
4
The Six Sigma Methodology
Self-Paced
5
The Six Sigma Process of Business Transformation
Self-Paced
6
Six Sigma Techniques
Self-Paced
7
Wrapping Up
Self-Paced
8
Quiz
5 questions
We offer course certificates for all courses taught by Coursepedia. Our certificates are available in Digital formats (PDF). Certificates for courses taught by other Instructors/Teachers are determined by them.

To qualify for any of our certificates, you must have successfully completed your chosen course, achieving the course cutoff mark or higher in all assessments.

We offer two type of certificates, VERIFIED COURSE CERTIFICATE and VERIFIED DIPLOMA CERTIFICATE.

Both certificates come in Digital Format which is downloadable in PDF format after you complete your purchase. The certificate(s) will be sent to your registered email address. You can also download the certificate of completion in your PROFILE. This is for demo only and not the VERIFIED CERTIFICATE from Coursepedia.

All Certification is available for purchase via the Coursepedia Shop.

If you have any queries or require assistance, please email support@coursepedia.ng and it will be a delight to be of help.
Definitely! If you have an internet connection, courses on Coursepedia are available on any device at any time. If you don`t have an internet connection, some instructors also let their students download course lectures. That`s up to the instructor though, so make sure you get on their good side!
You can view and review the lecture materials indefinitely, like an on-demand channel.

Be the first to add a review.

Please, login to leave a review
Need Help? Chat with us