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Diploma in Quality Management
SECTION 1: INTRODUCTION TO QUALITY MANAGEMENT
1
Understanding Quality Management
2
Quality
3
Dimensions of Quality
4
Principles of Quality Management
5
Benefits of Quality Management
6
Linking quality management system to organizational performance
7
Quiz
SECTION 2: QUALITY MANAGEMENT
1
Terms in Quality Management
2
Total Quality Management
3
Four-level model in TQM
4
Components of TQM
5
Benefits of TQM
6
Benchmarking
7
Challenges associated with benchmarking common
8
ISO9000
9
Quiz
SECTION 3: LEAN MANAGEMENT
1
Introduction to Lean Management
2
The benefits of the Application of Lean Management
3
Quiz
SECTION 4: SIX SIGMA
1
Introduction to Six Sigma
2
What is Six Sigma?
3
The 5 Key Principles of Six Sigma
4
The Six Sigma Methodology
5
The Six Sigma Process of Business Transformation
6
Six Sigma Techniques
7
Wrapping Up
8
Quiz
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