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Diploma In Business Communication Skills

Effective business communication is a two-way process of listening and speaking, and it’s of foremost importance in all phases of daily business life at your middle market company. Ask one hundred employees whether they’re good communicators, and one hundred will say yes. In reality, though, all of us need to improve our communication skills. Communication […]

1,370 students enrolled

Effective business communication is a two-way process of listening and speaking, and it’s of foremost importance in all phases of daily business life at your middle market company.

Ask one hundred employees whether they’re good communicators, and one hundred will say yes. In reality, though, all of us need to improve our communication skills.

Communication is key in every aspect of life, but it’s especially crucial in the workplace. Whether you’re just starting out in business or are further along in your career curve, there are specific business communication skills necessary for success.

Good relations among members of a business are critical for success. Good communication skills are an important element for the development of good relationships.

Poor communications starve a relationship while good communications nourish it. This is true regardless of whether you are a member of a committee looking at starting a business or a member of a team operating a business.

So, improving communication skills is important for success. But this doesn’t just happen. Both the receiver and the sender must work at developing verbal and listening skills.

From public speaking and body language to active listening and negotiating, there are many aspects to communicating effectively in the business realm.

The way a person communicates in business can lose or seal a deal, influence others to increase their work performance, and ensure that your message is delivered effectively and that your intended audience comprehends your intent.

Mistakes in body language, tone, or failing to show that you are open to negotiation or compromise can shut down your recipient’s willingness to hear your message. By improving your business communication skills, you can ensure that you are effective at your job, presentation, or position.

This course will expose you to the business communication skills and “soft skills” needed that will help you work smarter.

At the end of this course, students should be able to;

  • Know the meaning of communication, effective communication and understand communication process.
  • Have a knowledge of different communication skills and how to improve your Business Communication Skills.
  • Have an understanding of keys to Effective Communication and know how effective your business communication skill is.
  • Understand verbal communication skills and non-verbal communication skills.
  • Define listening skills, know the types of listening skills.
  • Know the barriers to effective listening and improving your listening skills.


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SECTION 1: INTRODUCTION TO BUSINESS COMMUNICATION.

1
What is Communication?
Self-Paced
2
The communication situation
Self-Paced
3
The communication process
Self-Paced
4
Effective business communication
Self-Paced
5
Quiz
5 questions

SECTION 2: UNDERSTANDING COMMUNICATION SKILLS

1
Different communication skills
Self-Paced
2
Improving Business Communication Skills
Self-Paced
3
Business Discussions
Self-Paced
4
Making Judgments vs. Sharing Emotions
Self-Paced
5
Quiz
5 questions

Keys to EffSECTION 3: ESTABLISHING EFFECTIVE BUSINESS COMMUNICATION TECHNIQUESective Communication

1
Keys to Effective Communication
Self-Paced
2
How Effective Is Your Business Communication Skill?
Self-Paced
3
Quiz
5 questions

SECTION 4: UNDERSTANDING VERBAL COMMUNICATION SKILLS

1
Verbal Communication
Self-Paced
2
Telephone Etiquette
Self-Paced
3
Holding a Meeting
Self-Paced
4
Quiz
5 questions

SECTION 5: UNDERSTANDING NON-VERBAL COMMUNICATION SKILLS

1
Writing communication
Self-Paced
2
10 Principles of Effective Writing
Self-Paced
3
Quiz
5 questions

SECTION 6: A STUDY ON LISTENING SKILLS

1
What is listening?
Self-Paced
2
Types of listening
Self-Paced
3
Body Language when listening
Self-Paced
4
Barriers to Effective Listening
Self-Paced
5
Improving your listening skills
Self-Paced
6
Conclusion
Self-Paced
7
Quiz
5 questions
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