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Hot course
Category
Business
Communication, Customer Service, Entrepreneurship, Sales Management, Short Courses
Instructor
Saylor Academy
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Understanding Your Clients

Comparing the job of a customer service representative with an actor on a stage is not a perfect analogy. For ... Show more
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Course details
Duration Self-Paced Learning
Lectures 13
Quizzes 3
Course type Short Courses
Popular courses
Understanding Your Clients
Saylor Academy
Category:
Business
Communication, Customer Service, Entrepreneurship, Sales Management, Short Courses
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Understanding Your Clients
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SECTION 1: USING AUDIENCE ANALYSIS TO COMMUNICATE EFFECTIVELY
SECTION 2: CONDUCTING AUDIENCE ANALYSIS
SECTION 3: UNDERSTANDING CULTURAL COMMUNICATION IN CUSTOMER SERVICE
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