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Special course
Category
Business
Communication,
Customer Service,
Entrepreneurship,
Short Courses,
Soft Skills
Instructor
Saylor Academy
0
0 reviews
Listening To Your Customers
In contrast to actors who perform on television or in film, the stage actor performs in front of a live
...
audience. Because there are no cameras to stop and restart in order to record a better version, the stage actor has to get it right the first time.
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Course details
Duration
Self-Paced Learning
Lectures
17
Quizzes
3
Level
Short Courses
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Listening To Your Customers
Saylor Academy
Category:
Business
Communication,
Customer Service,
Entrepreneurship,
Short Courses,
Soft Skills
Get this Course
Curriculum
Reviews
SECTION 1: LISTENING TO YOUR CUSTOMERS
1
Introduction
Self-Paced
2
Basic Listening Skills to Try
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Self-Paced
3
Listening Skills Scenarios
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Self-Paced
4
Quiz
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10 questions
SECTION 2: PREFERENCES
PURPOSE AND TYPES OF LISTENING
5
Listening Styles
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Self-Paced
6
Types of Listening
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Self-Paced
7
The listening process
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Self-Paced
8
Negative Kinds of Listening
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Self-Paced
9
Group Members and Listening
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Self-Paced
10
Advantages to Group Listening
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Self-Paced
11
Strategies to Improve Listening in Groups
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Self-Paced
12
Importance of Listening to Leaders
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Self-Paced
13
Quiz
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10 questions
SECTION 3: TECHNIQUES OF THE LISTENER
14
Causes of Poor listening
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Self-Paced
15
Active listening
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Self-Paced
16
Techniques of the active listener
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Self-Paced
17
Resisting distraction in Listening
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Self-Paced
18
Using the LEAP techniques on customer
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Self-Paced
19
Wrapping Up
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Self-Paced
20
Quiz
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10 questions
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