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Customer Service, Digital Marketing, Diploma Courses, Human Resources, Leadership & Management, Marketing, Marketing Management, Project Management
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Level 3 Diploma In Service Management

Service is an intangible product that brings utility or value to the customer. Service Management is thus a managerial discipline ... Show more
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Course details
Duration Self-Paced Learning
Lectures 25
Quizzes 6
Level Diploma Courses
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Level 3 Diploma In Service Management
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Business
Customer Service, Digital Marketing, Diploma Courses, Human Resources, Leadership & Management, Marketing, Marketing Management, Project Management
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Diploma-in-Services-Management
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SECTION 1: INTRODUCTION TO SERVICE MANAGEMENT
SECTION 2: UNDERSTANDING SERVICE QUALITY
SECTION 3: UNDERSTANDING CUSTOMER SERVICE
SECTION 4: THE CONCEPT OF CUSTOMER SATISFACTION
SECTION 5: UNDERSTANDING SERVICE PRICING
SECTION 6: UNDERSTANDING CUSTOMER RELATIONSHIP MANAGEMENT
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