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Communication, Customer Service, Entrepreneurship, Human Resources, Short Courses

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Customer Service Training

Customer service representatives are expected to be in charge of customer interactivity to the best of their ability. Quite a ... Show more

CUSTOMER-SERVICE-TRAINING

Curriculum
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SECTION 1: INTRODUCTION TO CUSTOMER SERVICE TRAINING

1

Definition of Quality Service

Self-paced
2

What Customer Service Means

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Self-paced
3

Customer Service Qualities

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Self-paced
4

Quiz

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6 questions

SECTION 2: CONCEPT OF CUSTOMER RELATIONSHIP

SECTION 3: EFFECTIVE CUSTOMER SERVICE.

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