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Customer Service Duties

Customer service workers may be assigned to workstations equipped with a telephone, headset, and computer. Others may be asked to ... Show more

Customer Service Duties

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SECTION 1: CUSTOMER SERVICE PROFESSIONALISM IN DIFFICULT SITUATIONS

1

Duties of A Customer Service Representative

Self-Paced
2

Extraordinary Customer-Service Problems

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Self-Paced
3

Fixing Extraordinary Customer-Service Problems

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Self-Paced
4

Dealing with Difficult Customers

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Self-Paced
5

Customer Service Do’s and Don’ts

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Self-Paced
6

Quiz

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7 questions

SECTION 2: CUSTOMER DIVERSITY

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