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Customer service representatives are expected to be in charge of customer interactivity to the best of their ability. Quite a lot is expected of th...
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Building loyalty and lasting relationships with a customer is the goal of every firm. Building a better relationship and better process to effectiv...
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It is possible that entrepreneurship is at the top of your goal list as a business student, but you have to know it comes with hard road due to dai...
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Service is an intangible product that brings utility or value to the customer. Service Management is thus a managerial discipline focused on a cust...
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NGN25,000 NGN10,000
Featured
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Effective business communication is a two-way process of listening and speaking, and it’s of foremost importance in all phases of daily busin...
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NGN7,000
Business >
To get the most out of your speaking and writing skills you will need to practice – a lot. As you strive for excellence in all areas of your busine...
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Social media can be a great way for small business owners to connect with prospects and customers. If done right, it can make sales skyrocket. Some...
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Online marketing differs from traditional marketing, which has historically included mediums like print, billboard, television and radio advertisem...
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Everyone communicates in one way or another, but very few people have mastered the skill of truly effective communication. Breakdowns in communicat...
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Content strategy deals with the planning aspects of managing content throughout its lifecycle, and includes aligning content to business goals, ana...
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Online reputation management (ORM) is a strategy and process of monitoring, identifying, and influencing your digital reputation and credibility on...
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Searching for a job is easier if you understand that the job search process is an important step in finding employment. No matter how great your re...
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Effective communication with people who have different communication styles will certainly improve your prospects, bring about productive communica...
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One of the most critical part of any business is understanding your customers’ needs. This most fundamental, but surprisingly elusive, as inf...
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