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Course Outcome

At the end of this study, students should be able to:

  • know the definition of Telemarketing
  • understand the Types and benefits of Telemarketing
  • know the types of telemarketers
  • have a detailed knowledge on the Advantages and disadvantages of Telemarketing
  • understand the Myths about telemarketing techniques
  • have an Understanding of the difference between Telesales and Telemarketing
  • know the concept of Creating a telemarketing plan
  • understand the phone greetings for Business that Improve Customer Interaction
  • know the Dos and Don’ts of Professional Phone Greetings
  • have a detailed knowledge on the Keys to Business Phone Greeting Success
  • understand the best Practices for your Business Phone Greeting
  • know the Careers in Telemarketing
  • understand the six-stage process of Telemarketing
  • know the Ways to Excel at Telemarketing and Understanding the Difficulties

Course Curriculum

SECTION 1: INTRODUCTION TO TELEMARKETING
Module 1: What is Telemarketing? Unlimited
Module 2: Types of Telemarketing Unlimited
Module 3: Benefits of Telemarketing Unlimited
Module 4: The types of telemarketers Unlimited
First Assessment 00:50:00
SECTION 2: CONCEPT OF TELEMARKETING
Module 5: Making Telemarketing Work Unlimited
Module 6: The Advantages of Telemarketing Unlimited
Module 7: Disadvantages of Telemarketing Unlimited
Second Assessment 00:30:00
SECTION 3: RELEVANT SCOPES OF TELEMARKETING
Module 8: Understanding the difference between Telesales and Telemarketing Unlimited
Module 9: Myths about telemarketing techniques Unlimited
Module 10: What can Telemarketing Do for You? Unlimited
Module 11: What can Telesales Do for You? Unlimited
Module 12: Best Practices for telemarketing success Unlimited
Third Assessment 00:35:00
SECTION 4: THE PRICING STRUCTURE OF TELEMARKETING & CREATING A TELEMARKETING PLAN
Module 13: Telemarketing Costs & Pricing Structures Unlimited
Module 14: Minimizing Telemarketing Overheads Unlimited
Module 15: Who uses telemarketing? Unlimited
Module 16: Creating a telemarketing plan Unlimited
Fourth Assessment 00:35:00
SECTION 5: PHONE GREETINGS IN TELEMARKETING
Module 17: 6 Phone Greetings for Business That Improve Customer Interaction Unlimited
Module 18: Dos and Don’ts of Professional Phone Greetings Unlimited
Module 19: Keys to Business Phone Greeting Success Unlimited
Module 20: Best Practices for your Business Phone Greeting Unlimited
Fifth Assessment 00:25:00
SECTION 6: UNDERSTANDING THE PRINCIPLES OF EFFECTIVE TELEMARKETING
Module 21: Learning Telemarketing Unlimited
Module 22: Careers in Telemarketing Unlimited
Module 23: Telemarketing is a six-stage process Unlimited
Module 24: Ways to Excel at Telemarketing and Understanding the Difficulties Unlimited
Conclusion Unlimited
Final Assessment 00:25:00

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